Hi there,**I'm trying to log on to mydrive connection and can't remember my password, I...

GetHuman2949554's customer service issue with TomTom from May 2019

Help with my TomTom issue
The issue in GetHuman2949554's own words
Hi there,**I'm trying to log on to mydrive connection and can't remember my password, I tried the forgot my email button, but I never receive and email to reset my password. Next thing I tried on your homepage, I can press forget my password then being prompted to entre my email after doing I press the submit button and nothing happens. I checked my spam folder, but nothing from you.*I thought I try to setup a new account, but the it does not let me, because the system says the email address already has an account.*I want you to send me an email allowing me to reset my password that I can acess my drive connect and finally update my satnav.*I am looking forward to hearing from you soon.**Best wishes,*Alexandra

GetHuman2949554 did not yet indicate what TomTom should do to make this right.

How GetHuman2949554 fixed the problem
Please see below the message from TomTom. It is a solution, but in my opinion a very poor one**I understand from your e-mail that you are facing issues with login to account. I will put my best efforts to assist you with this. ** *We apologize for the inconvenience this may have caused. I appreciate your patience.* *As I can see that you have already tried resetting your password and were unable to receive the reset password link. I request you to create new account with the new e-mail address.* *Please click on the link below to create a new account : * ** https:**uk.support.tomtom.com*app*utils*create*account * * *I am sure the above given information is helpful to you. If you have any query or require further assistance, please feel free to get back to us anytime.
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TomTom

Customer service issue
Reported by GetHuman2949554
May 19th, 2019 - 2 years ago
Fixed
GetHuman2949554 shared how to fix
Seen by 10 customers so far
Similar issue to 782 others
0 customers following this
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Timeline

GetHuman2949554 started working on this issue
May 19th, 2019 4:20pm
GetHuman2949554 indicated the issue is not fixed yet.
May 21st, 2019 9:03pm
GetHuman2949554 confirmed the issue is fixed. Hooray!
May 23rd, 2019 6:18pm

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