I was told by the TomTom associate that the upgrade to my Mazda NB* navigation was free...

GetHuman-barbutoj's tech support issue with TomTom from May 2019

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The issue in GetHuman-barbutoj's own words
I was told by the TomTom associate that the upgrade to my Mazda NB* navigation was free, but then in an email he sends, I have to pay $**.**, which I did only to receive an outdated **** update, which still doesn't recognize my home. Furthermore, my navigation system updated to version "**" not "****," which is the February **** update. How do I get a refund or get a full update to the **** "****" update? **Sincerely,*John Barbuto****.***.****
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TomTom

tech support issue
Reported by GetHuman-barbutoj
May 8th, 2019 - a mon ago
I have an issue with TomTom too
Not resolved
Seen by 4 customers so far
Similar issue to 745 others
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Timeline
GetHuman-barbutoj started working on this issue
May 8th 7:45pm
GetHuman-barbutoj indicated the issue is not fixed yet.
May 8th 11:58pm
GetHuman-barbutoj indicated the issue is not fixed yet.
May 9th 2:38am