Hello*Tom Tom have sent me an email saying my Speed camera subscription expired last mo...

GetHuman1928746's customer service issue with TomTom from January 2019

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The issue in GetHuman1928746's own words
Hello*Tom Tom have sent me an email saying my Speed camera subscription expired last month and they will no longer provide updates. I have paid for updates current til the **th October ****, I have emails from them confirming that I paid for Speed camera updates for *.* years in May **** and I paid for a further * year Febuary ****, thus extending my cover til October ****. At that time, Febuary****, it was possible to find a way to email Tom Tom and I queried how long I was covered for to recieve updates after purchasing the May extension. This was logged and responded to under Incident number ******-****** by Katie who confirm cover until October ****.*David Williams

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TomTom

Customer service issue
Reported by GetHuman1928746
Jan 9th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 248 others
0 customers following this
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Timeline

GetHuman1928746 started working on this issue
Jan 9th, 2019 10:34am
GetHuman1928746 indicated the issue is not fixed yet.
Jan 12th, 2019 11:13am
GetHuman1928746 indicated the issue is not fixed yet.
Jan 12th, 2019 11:15am
GetHuman1928746 confirmed the issue is fixed. Hooray!
Jan 15th, 2019 7:38pm