I ordered a shirt from Tobi for $** on April **th. Once I received the package, I decid...

GetHuman3158033's Complaint issue with Tobi.com from June 2019

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Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3158033's own words
I ordered a shirt from Tobi for $** on April **th. Once I received the package, I decided to return it. I got an email on May *st from Tobi saying that my return was scanned in and then another email on May **th that my return had arrived at the warehouse and I would get my refund within * weeks. On June *rd, I still did not have my refund so I emailed Tobi to ask where it was and on June **st I got a response from Tobi that the return label I had downloaded did not show up as scanned. I then responded saying that it must have been because I got an email saying that Tobi has received the package back (and forwarded them this email as well) and then another person responded saying that the package was still in transit. There is no telephone number for me to reach them and no one is doing anything to get me my refund now nearly * months later

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Tobi.com

Complaint issue
Reported by GetHuman3158033
Jun 27th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 879 others
0 customers following this

Timeline

GetHuman3158033 started working on this issue
Jun 27th, 2019 6:56pm
GetHuman3158033 indicated the issue is not fixed yet.
Jun 27th, 2019 6:57pm