I ordered a shirt from Tobi for $** on April **th. Once I received the package, I decid...
GetHuman3158033's Complaint issue with Tobi.com from June 2019
Help with my Tobi.com issue
First: share to improve GetHuman3158033's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3158033 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3158033's own words
I ordered a shirt from Tobi for $** on April **th. Once I received the package, I decided to return it. I got an email on May *st from Tobi saying that my return was scanned in and then another email on May **th that my return had arrived at the warehouse and I would get my refund within * weeks. On June *rd, I still did not have my refund so I emailed Tobi to ask where it was and on June **st I got a response from Tobi that the return label I had downloaded did not show up as scanned. I then responded saying that it must have been because I got an email saying that Tobi has received the package back (and forwarded them this email as well) and then another person responded saying that the package was still in transit. There is no telephone number for me to reach them and no one is doing anything to get me my refund now nearly * months later
GetHuman3158033 did not yet indicate what Tobi.com should do to make this right.
I have an issue with Tobi.com too
How GetHuman3158033 fixed the problem
We are waiting for GetHuman3158033 to fix the problem and share the solution with the rest of us customers.
Please help with my Tobi.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!