I purchased a dress from Tobi online for my sisters wedding last weekend. When I put th...

GetHuman2962095's customer service issue with Tobi.com from May 2019

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The issue in GetHuman2962095's own words
I purchased a dress from Tobi online for my sisters wedding last weekend. When I put the dress on I had a hard time zipping it up because the zipper kept getting stuck. My husband was finally able to zip me up only to have the zipper split seconds later so I had to have him safety pin the dress all along the zipper line so I could wear the dress out. I was not upset about it because I made it work but I feel that I should get a refund or store credit to make up for the issue. I have reached out to Tobi * times now and still no response so I’m very unhappy. Now looking at the other comments and reviews I am a bit concerned. I have also sent back several items and have not been issued a refund for them either yet and bu the sounds of it, I am not the only one having problems with this. I am not sure how you can help with this but if so that would be greatly appreciated.

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Tobi.com

Customer service issue
Reported by GetHuman2962095
May 21st, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 805 others
0 customers following this

Timeline

GetHuman2962095 started working on this issue
May 21st, 2019 9:35pm
GetHuman2962095 indicated the issue is not fixed yet.
May 22nd, 2019 2:44pm
GetHuman2962095 indicated the issue is not fixed yet.
May 23rd, 2019 12:06am