I ordered dresses over a week ago and the order is still processing with no update on shipment.

GetHuman1976711's customer service issue with Tobi.com from January 2019

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The issue in GetHuman1976711's own words
purchase ... I ordered dresses over a week ago and the order is still processing with no update on shipment. I would like an update on the shipment or to cancel the order.
There has been no communication on why there is a delay and I needed the clothing by this weekend for a wedding.
I would like an update on the shipment or to cancel the order.
I have been buying clothes from Tobi for a few years and have never had an issue with their service before.
I have contacted both their e-mail and their help form online.
I have an issue with Tobi.com too
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Tobi.com

clothing
Customer service issue
Reported by GetHuman1976711
Jan 16th, 2019 - 9 mons ago
I have an issue with Tobi.com too
Not resolved
Seen by 4 customers so far
Similar issue to 392 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman1976711 started working on this issue
Jan 16th 4:31pm