I purchased a dress from Tobi over a week ago now, and it has yet to be shipped. I unde...

GetHuman1678966's customer service issue with Tobi.com from December 2018

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The issue in GetHuman1678966's own words
I purchased a dress from Tobi over a week ago now, and it has yet to be shipped. I understand that volume might be higher than normal but I have not received any email or notice about this. The only email I have received is the confirmation order which states that the order would be processed and shipped within * days max!!. I ordered this dress for a special event I have this Friday and I’m frustrated that I won’t receive it in time. I have reached out two times now to their support team and clearly said I would pay extra for additional shipping I just really need the dress and I really needed some kind of help and communication from the company. I am now furious and do not want to shop with Tobi in the future. This dress was purchased well in advance to prepare for a situation like such however, this has gone above and beyond and I am very disappointed in the lack of respect and communication especially towards a very loyal customer.

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Customer service issue
Reported by GetHuman1678966
Dec 3rd, 2018 - 3 years ago
Seen by 8 customers so far
Similar issue to 316 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman1678966 started working on this issue
Dec 3rd, 2018 2:58pm
GetHuman1678966 indicated the issue is not fixed yet.
Dec 3rd, 2018 3:00pm