Hi, my name is Julia Meyers and I placed an order with Tobi over the weekend. I receiv...

GetHuman1345712's customer service issue with Tobi.com from October 2018

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The issue in GetHuman1345712's own words
Hi, my name is Julia Meyers and I placed an order with Tobi over the weekend. I received an email about fraud prevention with a series of steps I needed to take to prove my card was the one being charged before my order was processed. I sent a return email about this and still have yet to be contacted about whether this was approved and if my order has been processed. For me personally, it was a large order and my first time ordering with your company. I have heard great things but was really looking forward to this order coming as soon as possible and this is not what I had expected. I would just like to know when or if my order is being processed. Thank you, Julia Meyers
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Tobi.com

Customer service issue
Reported by GetHuman1345712
Oct 15th, 2018 - 2 mons ago
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Timeline
GetHuman1345712 started working on this issue
Oct 15th 2:49am