I ordered my package on *-* day shipping (fast order) in October *th, it is now October...

GetHuman-reneeang's customer service issue with Tobi.com from October 2018

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The issue in GetHuman-reneeang's own words
I ordered my package on *-* day shipping (fast order) in October *th, it is now October **th and it has still not arrived. I’m frustrated because I payed an extra $** to guarantee the dress to come on time because I need it on the **th. I reached out to Tobi by email and they haven’t responded. Bad service.
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Customer service issue
Reported by GetHuman-reneeang
Oct 12th, 2018 - 2 mons ago
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GetHuman-reneeang started working on this issue
Oct 12th 8:29pm