My daughter ordered * dresses back on Sept *. She decided to keep one and send the oth...

GetHuman-llcastel's customer service issue with Tobi.com from October 2018

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The issue in GetHuman-llcastel's own words
My daughter ordered * dresses back on Sept *. She decided to keep one and send the other one back. She cannot find the e-mail telling her when they actually shipped.*And when we sign in with her e-mail and password it says no orders exist for her. I've been dealing with this for a few days and I'm fit to be tied! We even reset her password because the password she swore she used would not work. Her e-mail is *****@***.com and password is *RS*xWmy. The order number (that they say doesn't exist under her e-mail and password) is *******
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Tobi.com

Customer service issue
Reported by GetHuman-llcastel
Oct 11th, 2018 - a mon ago
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Timeline
GetHuman-llcastel started working on this issue
Oct 11th 8:50pm