Tinder Customer Service Issues

Archive 75

The following are issues that customers reported to GetHuman about Tinder customer service, archive #75. It includes a selection of 20 issue(s) reported December 17, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I'm 17 years old. I understand my mistake, and while it was expected, I wanted to address it since something unexpected happened. I matched with a 19-year-old girl last night on Tinder, and I'll be turning 18 next week. Right before meeting her, I was considering deleting the app. I found her vibe really appealing, but I didn't manage to get any of her other social media accounts. If you're a real person reading this, do you understand my situation? I don't want to ignore her for a whole week; I only wish to get her contact details before leaving the app. Can we figure out a way to make this work? Thank you.
Reported by GetHuman-hanipott on الخميس ١٧ ديسمبر ٢٠٢٠ ٢٣:٣١
Hello, I have been using Tinder for some time on my device. Recently, when I tried to log in on a different handset, my account got banned. It has been over two weeks now, and I am unable to access my account. I would appreciate assistance in resolving this matter so I can use my Tinder account again. If I have violated any terms unintentionally, I apologize and seek forgiveness. My login details are as follows: Email - [redacted], Name - Rexy, Phone number - [redacted]6. Thank you for your help.
Reported by GetHuman5565226 on الجمعة ١٨ ديسمبر ٢٠٢٠ ٠٨:٥٥
Hello, I reported a contact, but I may have portrayed things worse or described them ambiguously. It's about Momo. He stayed with me over the weekend and claimed he wanted to be with me, which unfortunately led to us being intimate. When he left, he just blocked me out of the blue. I trusted him and even gave him my phone, thinking we were now a couple. That was very foolish of me. The reason I reported him is that he is not honest and can emotionally harm women with his actions. I just wanted to set the record straight before there's any misunderstanding. Thank you.
Reported by GetHuman5576393 on الثلاثاء ٢٢ ديسمبر ٢٠٢٠ ٠٨:٠١
When I signed up for Tinder, I used a Tunisian phone number while I was in Tunisia. Now that I'm back in Canada, my phone with my Tinder account is broken. I paid for a one-month subscription to test it out, and I'm concerned about canceling future payments because I can't access the account on my broken phone. I can't receive any confirmation codes on the Tunisian sim card since I'm outside of Tunisia. I would like to cancel my membership. The Tunisian phone number associated with the account is +[redacted]9. Thank you.
Reported by GetHuman-baccargh on الأربعاء ٢٣ ديسمبر ٢٠٢٠ ٠٤:٥٨
I previously reported an issue on Tinder regarding username begideon, full name Brad Gideon from Norwalk, Iowa. The email associated with the account is [redacted] and the phone number is [redacted]. The individual in question has a public record involving methamphetamine use, domestic violence, burglary with intent to harm, and various other charges, including a weapons offense. I believe this user should be permanently banned.
Reported by GetHuman5579891 on الأربعاء ٢٣ ديسمبر ٢٠٢٠ ١٠:٢٤
I want to bring to your attention a concerning individual named Greg V. He creates multiple profiles on various dating websites and apps using different email addresses. He often doesn't include a photo. He has been spotted on Match and Meetville with both genuine and fake accounts. Greg is known to be a sex addict who frequents dating platforms, chat rooms, and video chatting applications to interact with women. He utilizes text and burner number apps to solicit images from women and targets those aged 18-25, despite being a 41-year-old with teenage children. Greg follows a pattern of pretending to be sweet and kind, discussing his past relationships to gain sympathy, only to lead unsuspecting individuals into sending explicit messages and photos. He misrepresents himself and abruptly cuts off contact once he's done. This behavior is extremely distressing. It is important to raise awareness about his actions. Greg's real name is Gregory Voss, and he is associated with Big Number One Motor Sports in Homewood, Alabama. He resides in Adamsville, Alabama, and can be reached at [redacted]. Some of his known email addresses include [redacted], [redacted], [redacted], and [redacted] Beware of his deceptive and manipulative behavior.
Reported by GetHuman5582267 on الخميس ٢٤ ديسمبر ٢٠٢٠ ٠٢:٥٧
I would like to report a concerning issue regarding an individual named Greg V. who frequents various dating sites using multiple email addresses. Greg V. is reported to engage in inappropriate behaviors, such as soliciting explicit images from women while misrepresenting his identity and age. He claims to have children and manipulates conversations to elicit sympathy before pressuring women into sending him photos. Greg V. is known to use burner numbers and fake accounts to deceive women. If anyone has information on Greg V.'s activities, please take action as this behavior is unacceptable and needs to be addressed promptly. Please contact relevant authorities if you have encountered Greg V. on platforms such as Match or Meetville. To protect others, it is essential to raise awareness and potentially prevent future incidents involving this individual.
Reported by GetHuman5582273 on الخميس ٢٤ ديسمبر ٢٠٢٠ ٠٣:٠٠
Hello, I was chatting with a match, and suddenly when we were exchanging contact information, the match disappeared. This happened twice. (The match had a diamond symbol.) I can't remember what it means. I am looking for my match (Florent, 36 years old). I subscribed to a one-month membership, but I tried to find him on the app with no luck. I really hope to find this match to conclude our conversations. Kind regards.
Reported by GetHuman-chtiteba on الخميس ٢٤ ديسمبر ٢٠٢٠ ٠٩:١١
Hello everyone, I am reaching out because my Tinder account has been banned, and I am unsure of the reason behind it. Despite my attempts to contact support for an explanation, I have not received any clarification regarding the ban. I am wondering if my account may have been compromised by a hacker as the only unusual interaction I had was with a suspected fake account last night. I am hopeful that Tinder will review my case and potentially lift the ban, as I am perplexed as to how I may have unknowingly violated their terms of use. Best regards, Yannick
Reported by GetHuman-yblind on الخميس ٢٤ ديسمبر ٢٠٢٠ ١٤:٠٨
Dear Sirs, I recently found out that my Tinder account has been blocked. Could you please inform me of the reasons for this action? I have been a dedicated Tinder user for a long time without encountering any problems before. I suspect my ex-boyfriend, who is currently stalking me online and offline, might be involved in this issue. I am eager to receive an explanation promptly and would appreciate it if you could reopen my account. Kind regards, Benni
Reported by GetHuman-benniboo on الخميس ٢٤ ديسمبر ٢٠٢٠ ١٤:٢٢
My account was unexpectedly banned, and I'm unsure why. A person I matched with accused me of being a catfish after I declined his advances due to his rude messaging style. He requested to chat on Hangouts, where he misrepresented facts, and I confronted him. Despite me explaining I wasn't interested and needed to rest, he persistently messaged me at 2:30 am. He goes by the name Kennethnand, and on Hangouts, he is listed as Kenneth Maine. I have authentic photos on Facebook and am genuinely who I claim to be; I simply didn't appreciate his disrespectful behavior and felt harassed.
Reported by GetHuman-samsirk on الخميس ٢٤ ديسمبر ٢٠٢٠ ١٦:١٣
Hi there, my Tinder account got banned because I sent a link to about five people for my OnlyFans. I didn't realize it was against the rules since a friend mentioned doing this in the past. I'm a paying customer, as I use Tinder Gold, and I would like to keep using the app. I understand my error and will not repeat it. My email for the account is [redacted], and the associated number is [redacted].
Reported by GetHuman5586676 on السبت ٢٦ ديسمبر ٢٠٢٠ ١٤:٤٣
Hello, I am having trouble accessing my Tinder account. When I try to log in, it says I have been banned. I have always followed the terms and conditions, so I don't understand what happened. Could someone have hacked my account? Please don't just tell me to follow the terms of use, as I always have. Thank you.
Reported by GetHuman5588336 on الأحد ٢٧ ديسمبر ٢٠٢٠ ٠٣:٣٧
I have been continuously charged by Tinder even after my subscription expired. I have not renewed it, and despite my bank account being out of funds, the transactions keep occurring daily around 7 pm. I am receiving an error message due to insufficient funds. Before using this account number again, I need to resolve the issue with Tinder. I have reached out to Tinder via email but have not received any responses.
Reported by GetHuman-hoooman on الإثنين ٢٨ ديسمبر ٢٠٢٠ ٠٩:٥٠
Unfortunately, my account got banned because I mistakenly uploaded the wrong photo to my feed. I was sorting through photos and accidentally chose one for my profile instead of my camera roll. It seems like that picture was reported, leading to my account getting blocked. I had a subscription to Tinder Gold/Plus and would appreciate it if I could regain access to my account.
Reported by GetHuman-damdadon on الثلاثاء ٢٩ ديسمبر ٢٠٢٠ ١٩:٠٣
My Tinder Gold account, associated with the number [redacted], has been banned, and I've recently paid for two months' worth of Tinder Gold. I'm confused as to why my account was banned since I had over [redacted] likes, and I even went through the verification process. I follow all the guidelines and rules on the platform, and I'm at a loss as to why this has happened. I've tried creating a new account with a different phone number, but it's also being banned. I would greatly appreciate it if there is a way to resolve this issue and restore my account. Your assistance in this matter would mean a lot to me. Thank you. Sincerely, Ariana
Reported by GetHuman5598216 on الأربعاء ٣٠ ديسمبر ٢٠٢٠ ١١:٣١
I am writing out of frustration as I have recently been banned from Tinder. Despite planning to delete my account, I felt the need to express my concerns. I have been an on-and-off user of Tinder for years, always striving to be a perfect gentleman with no success. Upgrading to Gold did not improve my luck. The few genuine matches I did have ultimately led to dates with profiles that misrepresented individuals, resulting in wasted time and money. The prevalence of fake Chinese profiles selling items, inactive profiles, and sex workers on the app has become overwhelming. In response, I added a profile message to provoke a reaction, which ultimately led to my ban. I believe that Tinder's approach of prioritizing profiles over genuine connections is detrimental to those seeking meaningful relationships. I urge the platform to reconsider its focus and provide the services users pay for. Despite my frustration, I am open to discussing potential improvements with Tinder. I have even developed an alternative app concept that could better serve users while remaining profitable. I implore Tinder to remember its original goal of connecting single individuals and consider the negative impact it may have on fostering healthy relationships. Thank you for taking the time to read my message, and I hope you are staying safe during these challenging times.
Reported by GetHuman-newturnd on الأربعاء ٣٠ ديسمبر ٢٠٢٠ ١١:٤١
I signed up for Tinder and upgraded to a platinum account for a month. However, I keep seeing the same profiles when I swipe, unable to match with people I like. Strangely, I am not receiving any likes or matches, despite having had success in the past. When attempting to delete my account, I encountered an error message. It seems there might be an issue with my account that needs to be addressed since I paid for the service. How can we rectify this situation?
Reported by GetHuman-mdijkhui on الخميس ٣١ ديسمبر ٢٠٢٠ ٠٨:٣٨
I am disappointed with how my Tinder account was banned. I rarely used the app and only recently engaged in conversations. When updating my bio with basic and clean information, I was suddenly banned without warning. I was researching my astrology chart on another app, and upon returning to Tinder, I found myself locked out. I seek clarity on why my account was banned and how I can regain access in line with the Community Guidelines. The lack of a warning seems unfair and rude given that I did not knowingly violate any rules on the platform.
Reported by GetHuman-lpturvil on السبت ٢ يناير ٢٠٢١ ٠٠:٥٥
I am a long-time Tinder user from Northern Cyprus, and my name is Mahmut Erol. I had a verified Gold membership on the platform. Unfortunately, my account was banned a month ago without any clear reason. Despite sending numerous emails to Tinder, I received no response for a month. Recently, after following up again, I received a reply, but it lacked an explanation, preventing me from rejoining Tinder. I had invested in a one-year Gold membership, and now I feel like my money has been wasted. I had meaningful connections with several people, and all those chats are now lost. I believe that everything should have a clear explanation, and I am eager to resolve this issue. If not resolved promptly, I will seek legal assistance. Being banned without justification has left me feeling like a victim. Thank you for your attention.
Reported by GetHuman-lapism on الأحد ٣ يناير ٢٠٢١ ١٩:٥٣

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