My account seemed to disappear when I logged out and back in again. It has totally rese...

GetHuman-adamrlin's customer service issue with Tinder from August 2019

Help with my Tinder issue
The issue in GetHuman-adamrlin's own words
My account seemed to disappear when I logged out and back in again. It has totally reset my profile including all purchases, superlikes, matches ect. This is quite upsetting considering that this app is not cheap. I would like either a full refund for my premium membership and superlikes that have been wasted or I would like them added to this account. Thank you for your help! I have attached receipts for all of the payments that I have made.**Just to add to my problems I have had to delete and create my account again as my name was wrong and i couldn't change it?! *The new account is using the same email and phone number **I'm getting an error saying the account restore is connected to another account which makes since as i didn't delete my last account. but it was tied to my phone and email. When i logged in with phone through the app it prompted me to create a new account. very frustrating to have lost all of the matches and money I have spent in this app...

GetHuman-adamrlin did not yet indicate what Tinder should do to make this right.

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Tinder

Customer service issue
Reported by GetHuman-adamrlin
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 52821 others
0 customers following this
Items needed
Username on Account
Country and town you are located
Email on Account
Full Name
Phone number on account

Timeline

GetHuman-adamrlin started working on this issue
Aug 5th, 2019 10:23pm
GetHuman-adamrlin indicated the issue is not fixed yet.
Aug 6th, 2019 12:00pm
GetHuman-adamrlin indicated the issue is not fixed yet.
Aug 8th, 2019 11:46am
GetHuman-adamrlin indicated the issue is not fixed yet.
Aug 10th, 2019 10:07am
GetHuman-adamrlin shared this issue with followers on Twitter
Aug 10th, 2019 10:08am

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