Hello. I'm Ryan Batt**To whom it may concern?*I downloaded and purchased the Tinder Gol...

GetHuman-thatbatt's customer service issue with Tinder from August 2019

Help with my Tinder issue
The issue in GetHuman-thatbatt's own words
Hello. I'm Ryan Batt**To whom it may concern?*I downloaded and purchased the Tinder Gold*Premium deal over two years ago in August of **** with my bank card. After trying it for a few weeks back then I decided I wasn't happy using the app and I wanted to cancel my subscription and delete the app from my phone.**Ever since August of **** I have been charged every month a total amount of *.** euros each first week of each month and I get charged a total of **.** euros every first week of August and February between * months since **** up to today, the *rd of August ****. It comes up as either "VDP- GOOGLE *Tinder" or "VDP - GOOGLE Google Play" when I get charged from my bank account.**I distinctively remember cancelling my subscription service to Tinder back in **** before I deleted it permanently in order to prevent any further payments from being deducted from my account. I cancelled the subscription, deleted the account but for the past two years I have been charged monthly the amounts I have provided above when I shouldn't be at all.**Why has this been happening over the past * years since I cancelled my subscription to Tinder? *I want these payments out of my account to cease immediately and I want a refund for the months I have been charged that I did not continue my Tinder subscription when I cancelled it.**Thank you.

GetHuman-thatbatt did not yet indicate what Tinder should do to make this right.

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Tinder

Customer service issue
Reported by GetHuman-thatbatt
Aug 3rd, 2019 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 52675 others
0 customers following this
Items needed
Username on Account
Country and town you are located
Email on Account
Full Name
Phone number on account

Timeline

GetHuman-thatbatt started working on this issue
Aug 3rd, 2019 4:57pm
GetHuman-thatbatt confirmed the issue is fixed. Hooray!
Aug 6th, 2019 6:08pm

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