I can still see all my matches, but my matches cant see me - stopped receiving messages from all my matches at the same time

GetHuman-fibszlr's customer service issue with Tinder from January 2019

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The issue in GetHuman-fibszlr's own words
I can still see all my matches, sent them messages, but stopped receiving messages from all my matches at the same time. After research, I am certain that I disappeared from my matches's messages and they cannot see me, but I can still see them under my matches and send them msg's (except they do not receive my msg's as Im not in their match list anymore) ... Product: Tinder App on iPhone *s, iOS **.*.***Issue: My account was inactive for * years, I re-activated it again * weeks ago and started using it daily for the last * weeks.*I have been great conversations with a few people, one in particular went really well, and then all of a sudden I did not receive any messages any more from all of y matches i was chatting with, at the same time.**Via an alternative method, i contacted a friend who also has me on tinder as a match, and he said he could no longer see me on his list of matches, and obviously does not receive any of my messages. BUT on my side, i still see him and my messages sent successfully.**This is a HUGE issue, as the people I was talking to and I, started to have really nice conversations and now I have no way of contacting them again or reaching out to them or letting them know that my tinder is broken.**Solution: Can you please help to fix this bug on my profile and to reconnect my profile on my matches's side so we can reconnect again and continue our relationship.
they think I unmatched them, they have no idea my tinder broke and I have no way of re-connecting with them
Reconnect my profile on my matches's side so we can reconnect again and continue our conversations. As I was definitely not unmatched by all of them at the same time.
Uninstalled the app. Logged out of facebook, and put all my settings off. Re-installed the app, and activated all the settings and facebook again. Issue still persisted.
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Tinder

Tinder
Customer service issue
Reported by GetHuman-fibszlr
Jan 7th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 29442 others
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Timeline

GetHuman-fibszlr started working on this issue
Jan 7th, 2019 11:43am