I have been in contact with your colleagues about problems with my account since a mont...

GetHuman-darrenwo's customer service issue with Tinder from December 2018

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Tinder doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-darrenwo will need to dig through the advice provided by Tinder, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-darrenwo can let us know if they help or not.
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The issue in GetHuman-darrenwo's own words
I have been in contact with your colleagues about problems with my account since a month ago, but they did not help with my problem and they even stopped replying me. *As my previous account was signed up in another country using another phone number, after I come back to Hong Kong, the account somehow got logged out one day without any notice. But I can no longer access to the account because that phone number was no longer available in Hong Kong. However, I subscribed to tinder gold with that account and my Instagram account was linked to it. And now I opened up a new account with my Hong Kong number, but I can not restore my subscription or link to Instagram as they were”tied up with another account” which i have no access to. *Isn't it funny that I paid for the subscription but yet I cannot use it? I tried to seek for help from your colleagues but they did not help at all with this problem. They asked me to provide the email connected to the account and provide screenshot of subscription email as proof. I did all they asked for and then they stopped replying me. It’s really ridiculous.*I paid but I did not get the service I deserve. This is totally unacceptable and unprofessional. I demand that your company immediately delete my previous account and solve the problem, and compensate for my loss in the past month.**The number associated with my previous account: *************The email associated with my previous account: *****@***.com**The number associated with my current account: ************

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Tinder

Customer service issue
Reported by GetHuman-darrenwo
Dec 23rd, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 27684 others
0 customers following this

Timeline

GetHuman-darrenwo started working on this issue
Dec 23rd, 2018 5:31pm

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