I have a Tinder premium account linked to phone number ********** and e mail...

GetHuman1248480's customer service issue with Tinder from October 2018

11 views | 14822 similar | 1 following
Help with my Tinder issue
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GetHuman1248480's next move: find and follow the right step-by-step guide.
Tinder doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1248480 will need to dig through the advice provided by Tinder, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1248480 can let us know if they help or not.
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Before contacting them, items GetHuman1248480 may need:
Username on Account, Country and town you are located, Email on Account, Full Name, and Phone number on account
The issue in GetHuman1248480's own words
I have a Tinder premium account linked to phone number ********** and e mail *****@***.com. I am a *** man and am looking for other men to date. Over the last few months I have built up a lot of matches and was in the process of going on dates with a few of them. So it is EXTREMELY important that I restore my account. Otherwise my time and money invested over the last few months will go to waste. *Recently Tinder has started prompting me to check in every time I click on the app on my iPhone. Usually I do it with just my phone number. This time it prompted my to check in with either my phone number or Facebook. I made the mistake of my life checking in with Facebook. Tinder still asked me to confirm my mobile number which I did. However Tinder completely didn't recognize me and didn't show my profile or pic posted on Tinder. Instead it picked up my old pic from Facebook and treated me like I was creating a new account and started showing me profiles of women even though I am a *** man. I tried to close the app and log in again using my phone number alone and it kept taking me to my new Empty profile losing all my info and *** matches. When I looked for help on how to troubleshoot the problem of duplicate profiles and losing one's profile it suggested deleting the profile and trying to log in again. I have been trying frantically to do that multiple times but it keeps taking me to the new EMPTY profile bringing up women as matches and is completely missing my premium *** profile with my profile message and new picture and at least ** matches. I am in PANIC! And you don't have a customer service phone number. I am a paying premium member for several months. PLEASE restore my original *** profile ASAP and call or textme at **********. I am depressed that all my time, effort and money will be gone to waste.

GetHuman1248480 did not yet indicate what Tinder should do to make this right.

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Tinder

Customer service issue
Reported by GetHuman1248480
Oct 2nd, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 14822 others
1 customer following this

Timeline

GetHuman1248480 started working on this issue
Oct 2nd, 2018 6:08pm

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