Ok, this is kind of urgent*I am pretty sure I'm suffering a glitch here.*I matched with...

GetHuman-huestra's customer service issue with Tinder from September 2018

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The issue in GetHuman-huestra's own words
Ok, this is kind of urgent*I am pretty sure I'm suffering a glitch here.*I matched with a girl a few days ago. *We had a nice chat, and we were planning to meet. *Then suddenly she disappeared from my matches. *I was a little confused because we had a nice chemistry going but I thought "ok, she unmatched me for some reason, **** happens". *Yesterday I got a notification on my phone that said "new message from *her name*". There is no other girl with her name in my matches (i even used search).*When I checked the app, there was no notification.*So I checked the web app, and there was the icon saying I had one new notification, but again, there was no notification to be seen.*I assume that there must be a glitch, and I'd find it sad for her to think I'm not replying, while I literally can't for whatever reason.**What I tried:**Log out and back in on android*Force stop the app and start it again*Reinstall the app*Search in the matches list*Look in the web app*Log out and back in on the web app*Delete cache on the web app*Read through the FAQ*Contact customer service and get unhelpful standard replies copy pasted from the FAQ.**What I would like you to do:**Let me talk to tier * support (by email)*Check if you can restore the match somehow*Help me contact her
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Customer service issue
Reported by GetHuman-huestra
Sep 20th, 2018 - 6 mons ago
I have an issue with Tinder too
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GetHuman-huestra started working on this issue
Sep 20th, 2018 10:38pm