To whoever it may concern, **I am writing to you regarding my account being deleted due...

GetHuman-astridro's customer service issue with Tinder from September 2018

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The issue in GetHuman-astridro's own words
To whoever it may concern, **I am writing to you regarding my account being deleted due to apparent terms of service violations. I believe that my account has been deleted due to the fact that I am transgender. **A few months ago I downloaded the app and was happily using it under my newly changed name and pronouns, I was perfectly happy with the app until one day I had been logged out and when I tried to log back in the message 'Error *****' came up with the message 'Something went wrong'. Whilst I was annoyed, I left this alone and then tried to re-download the app with the same issue. **I recently looked into what this error meant and discovered that it is due to account removal for violating terms of service. I can assure you with complete honesty that I did not violate the terms of service. When I looked into trans women getting their account deleted due to disclosure of being transgender in their profile, I was horrified to discover numerous accounts of trans women having their accounts deleted. I even discovered that someone in America tried to sue you over it. What makes the issue even worse is the campaign you launched with Munroe Burgdoff as the spokesperson in order to include trans women! **I would like this rectified by having my account unblocked with the assurance that this will not happen to any trans women again unless they actually HAVE violated your terms of service. I have only done service level research into this issue but if this is not taken seriously or rectified appropriately then I will be more than happy to build a full case and take this further.

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Tinder

Customer service issue
Reported by GetHuman-astridro
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 11548 others
0 customers following this

Timeline

GetHuman-astridro started working on this issue
Sep 16th, 2018 9:03am

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