Hi Tinder Team,**This is not a complaint * issue resolution * panic cry email. *This is...

GetHuman-amannif's customer service issue with Tinder from August 2018

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The issue in GetHuman-amannif's own words
Hi Tinder Team,**This is not a complaint * issue resolution * panic cry email. *This is a genuine , introspected feedback email that I felt could help all of us.*I am from India and we largely use Tinder abd Grindr in *** community . However the usage and time spent on tinder is way less than Grindr, despite the fact that tinder had better interface , better connection, more user friendly...etc..but still people are not that frequent on tinder , and I wondered why..*So, I spoke to multiple friends and tried to understand what happens and why they don't try and check tinder as often as Grindr.*And this is what I inferred -**While the basic premise of tinder is that it helps you cut the **** by ensuring that a connect happens only if there is mutual liking...which in turn should even increase the chances of getting a response and conversations being more engaging and more long lasting....it doesn't happen. Why ?**The problem seems to be more like a downward spiral.*You connect with people...initiate a conversation...get a response...and then you connect with more people and initiate new threads of conversation....*In this process, the conversation threads become more like a stack of books...a linearly rising stack...so the old ones getting stale and your focus being only on the new ones...and you tend to shift your focus from old thread of conversations and don't interact with them so much.*Now this could have been broken if you would have been getting a response from these old threads , thus the order of stack dynamically changing...and keeping it refreshed and more engaging.*But ..it doesn't happen.*Becuase everyone is going through teh same cycle...so your chat has become stale and down in the stack in someone else's inbox - hence a downward spiral.*So, what would possibly help ?*- and now I compared why I am more keen to log on Grindr.*A) it continuously shows me who's around me ..so there is a re inforcement of faces with whom I connected along with new ones...so,. I get a nudge to pick up an old thread of conversation.**B) it shows me who is online...very important...increases the chances of getting a response there and then.**C) of course...you can throw messages at multiple people...without caring if they like you or not... **So, option C is completely ruled out for Tinder..but A and B can really boost the experience , esp if I know who's online.*Like FB... I know in messenger who's online....and helps me to invigorate a conversation.*I feel the interface can be more like FB... *Can I upload any pics...post something...that my connections can see * like * comment...help them remind about me.*That will bring an old dead conversation thread to life...and j can look forward to it..**So something like....public and personal chat **Im not sure....if you guys really feel this is an issue...but the avg time spent metric comparison should point at this as an issue.. **Hope I was helpful....do let me know what are your views on this conversation :)

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Customer service issue
Reported by GetHuman-amannif
Aug 27th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 8977 others
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GetHuman-amannif started working on this issue
Aug 27th, 2018 2:57am

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