Tinder human takes weeks to reply and the problem is not fixed, they just refer to FAQ

GetHuman-nopink's customer service issue with Tinder from August 2018

Help with my Tinder issue
The issue in GetHuman-nopink's own words
Was trying to get help ... My username when I opened the account was "jacaranda" but I cannot remember any other details.**I am asked a phone number and my email, I receive a code on my phone. And then nothing happens.**I'm locked out of my account and when I try to access it I get messages like "Something went wrong, please try again later" or "There was a problem logging into Tinder. Please try again later. (****)"**What is going on, where are my likes and matches? What happened to my profile?
They don't realize people are trying to get help because their software is not working
GetHuman-nopink did not yet indicate what Tinder should do to make this right.
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How GetHuman-nopink fixed the problem
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Tinder

Tinder app
Customer service issue
Reported by GetHuman-nopink
Aug 22nd, 2018 - 3 mons ago
I have an issue with Tinder too
Fixed
Seen by 10 customers so far
Similar issue to 8570 others
0 customers following this
Items needed
Username on Account
Country and town you are located
Email on Account
Full Name
Phone number on account
Timeline
GetHuman-nopink started working on this issue
Aug 22nd 1:52am
GetHuman-nopink indicated the issue is not fixed yet.
Aug 23rd 1:35pm
GetHuman-nopink indicated the issue is not fixed yet.
Aug 23rd 1:37pm
GetHuman-nopink indicated the issue is not fixed yet.
Aug 28th 1:06pm
GetHuman-nopink indicated the issue is not fixed yet.
Aug 28th 1:08pm
GetHuman-nopink indicated the issue is not fixed yet.
Aug 28th 1:09pm