I urgently request a refund. I have been charged on an erroneous basis.
GetHuman-scrowder's customer service issue with Tinder from August 2018
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Help with my Tinder issue
GetHuman-scrowder's next move: find and follow the right step-by-step guide.
Tinder doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-scrowder will need to dig through the advice provided by Tinder, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-scrowder can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Tinder has better answers for you: Tinder Help Center
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The issue in GetHuman-scrowder's own words
I tried nothing. I tried disabling the tinder subscriptions pop ups earlier today where I also sent an email to the customer service but I was not assisted. And now my bank account has been charged for a service I did not authorize and have no knowledge of. ... Please assist. A purchase for tinder plus was made from my device and I was not aware of same. It came to my attention when I received an email from my bank recording a purchase from tinder. My policy number received from Google play: CPA ****-****-****-*****. Essentially I could have been hacked.**Please assist with a refund urgently.
I urgently need a refund and a response because my banking details might be compromised.
Giving me a refund.
I expected better customer service.
I've sent several complaints and emails to the help centre but I have received no assistance. I even contacted my bank to investigate the purchase which I did not make. I don't know where to go from here. Tinder is exceptionally unresponsive to issues lodged.
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GetHuman-scrowder indicated the issue is not fixed yet.
Aug 11th, 2018 12:23am
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