I cancelled my subscription and was charged anyways ?

GetHuman633069's tech support issue with Tinder from April 2018

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Help with my Tinder issue
Before contacting them, items GetHuman633069 may need:
Username on Account, Country and town you are located, Email on Account, Full Name, and Phone number on account
GetHuman633069's next move: go to the Tinder help center.
Tinder doesn't have a customer phone number that is answered by an agent. Instead, GetHuman633069 will want to follow the link below to head to their help center. We will check on GetHuman633069 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman633069's own words:
The problem I ran into: I cancelled my subscription and was charged anyways ?
I trust that Tinder will make this right and come up with a resolution that is fair.
Help with my Tinder issue
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Tinder

tech support issue
Reported by GetHuman633069
Apr 27th, 2018 - 3 mons ago
I have an issue with Tinder too
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Seen by 1 customer so far
Similar issue to 6327 others
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Timeline
GetHuman633069 started working on this issue
Apr 27th 12:11am