We called “Melissa” in Orlando Fla. Yesterday to change our outgoing message because t...

GetHuman-petercpe's customer service issue with Time Warner from September 2020

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The issue in GetHuman-petercpe's own words
We called “Melissa” in Orlando Fla. Yesterday to change our outgoing message because the automated voice says our last name incorrectly. When we call someone our last name is mispronounced. So, we asked her if she could change the outgoing message to say Peter P. Instead of our last name - Pecor. After a long time, she said she fixed it & we were all set. So, today I called my husband at the office & he was very upset. Now, the message actually reads PECKOR and pronounced just like it looks ! You can imagine how upset we both are at the stupidity of this young girl and would like her to be fired ! We want this matter changed immediately* to read Peter P. And then the automated voice will say exactly that. If this matter is not fixed TODAY we are cancelling everything we have with Time Warner and going back to Frontier. Peter and Carole Pecor ***-***-****

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Time Warner

Customer service issue
Reported by GetHuman-petercpe
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 152 others
0 customers following this

Timeline

GetHuman-petercpe started working on this issue
Sep 30th, 2020 6:48pm