Our internet is not working. Tried hard reset of router and modem twice.

GetHuman206078's customer service issue with Time Warner from June 2018

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Help with my Time Warner issue
Before contacting them, items GetHuman206078 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
GetHuman206078's next move: have a Time Warner rep call.
Always use the GetHuman Phone tocall Time Warner. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman206078's own words:
The problem I ran into: Our internet is not working. Tried hard reset of router and modem twice.
I trust that Time Warner will make this right and come up with a resolution that is fair.
Help with my Time Warner issue
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Time Warner

Customer service issue
Reported by GetHuman206078
Jun 6th, 2018 - 2 mons ago
I have an issue with Time Warner too
Not resolved
Seen by 4 customers so far
Similar issue to 202 others
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Timeline
GetHuman206078 started working on this issue
Jun 6th 3:49am