Our internet is not working. Tried hard reset of router and modem twice.

GetHuman206078's customer service issue with Time Warner from June 2018

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The issue in GetHuman206078's own words
The problem: Our internet is not working. Tried hard reset of router and modem twice.
GetHuman206078 did not yet indicate what Time Warner should do to make this right.
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Time Warner

Customer service issue
Reported by GetHuman206078
Jun 6th, 2018 - 5 mons ago
I have an issue with Time Warner too
Not resolved
Seen by 6 customers so far
Similar issue to 202 others
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Timeline
GetHuman206078 started working on this issue
Jun 6th 3:49am