i opened a "ransom" email threat just a few minutes ago and i am trying to figure out i...

GetHuman-darispe's customer service issue with Time Warner Road Runner from February 2019

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i opened a "ransom" email threat just a few minutes ago and i am trying to figure out if this is a real threat, or just more spam, I have already reported it to TWC spam. Here is what the email says, "As you can tell from the subject of this email we have compromised your system. To prove you we have COMPLETE access we have sent you this email from YOUR own account (*****@***.com), look into the "From" e-mail address.*We have downloaded all your social media friends, your documents and your data to our server. We have COMPLETE access to your system for a couple of months now, this is because you visit *** internet sites and one of the sites was infected with a trojan that mounted itself on your system, opening up a backdoor to our server. You can adjust your password but it's not going to help, our backdoor will always grant us FULL access.**Don't stress, we will inform you what to do.**Once in a while we initiated your camera and recorded some very exposing video clips of you while you "amused" yourself (you know what we mean) enjoying mature content. We may forward those exposing video clips to all your contacts (we have them on our server) and really destroy your social life and the relationship with your family members. Consider the shame! I do not believe you want us to do that so we will give you a way out, a way that you can go on to live your life like this never happened.**When you opened this email a non-visual pixel activated a timer on our server, starting now you have six hrs (yes, just * so you better start right away after reading the guidelines) to do the following:**Further down you will find our bitcoin address (copy*paste it with no spaces, it is case sensitive). We want you to transfer $*** in bitcoins to this address. If you are not aware of how to use bitcoins you can use Google and search "How to buy bitcoins", it is not at all difficult and you can buy them quickly.*If you do this inside of the given timeframe our server will notice the transaction to that address and the timer will quit counting. We will delete all the data we have of you, shut down the backdoor on your device, and you will definitely never hear from us again. No one will ever know this took place and you can proceed with your life.*If you do not complete this..... you know what is going to occur and you know what affect it will have on your life.**Our btc address: *Aw**yjVREA*a*DzbAyGqiybQVCddeFQrN**Good-luck!
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Time Warner Road Runner

Customer service issue
Reported by GetHuman-darispe
Feb 6th, 2019 - 4 mons ago
I have an issue with Time Warner Road Runner too
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GetHuman-darispe started working on this issue
Feb 6th 10:20pm