My feet hurt and my phone is broken

GetHuman457515's customer service issue with Time Warner Road Runner from June 2018

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The issue in GetHuman457515's own words
The problem: My feet hurt and my phone is broken
GetHuman457515 did not yet indicate what Time Warner Road Runner should do to make this right.
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Time Warner Road Runner

Customer service issue
Reported by GetHuman457515
Jun 4th, 2018 - 4 mons ago
I have an issue with Time Warner Road Runner too
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Seen by 1 customer so far
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Items needed
Account holder name
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Last 4 digits of Social Security number
Timeline
GetHuman457515 started working on this issue
Jun 4th 5:57pm