Time Warner account transfered to Spectrum and in the process Time Warner roadrunner email account was suspended without warning and ability to log in to Time Warner account was lost.

GetHuman713223's customer service issue with Time Warner Road Runner from May 2018

Help with my Time Warner Road Runner issue
The issue in GetHuman713223's own words
Log in ... I moved and transferred Time Warner*Spectrum cable service. Since the move, a couple days ago, my roadrunner email account suddenly was suspended without warning. How do I reopen the account ?
Roadrunner email account is now suspended without any way to log in to it or Time Warner account. Any attempt to log in to Time Warner or roadrunner redirects to Spectrum where the username and password are not recognized.
Restore my roadrunner email account and ability to log in to Time Warner account.
I've been with Time Warner a long time, over ** years.
Talked to Spectrum and they were of no help at all.
I have an issue with Time Warner Road Runner too
How GetHuman713223 fixed the problem
I went in to the office and asked to speak to the supervisor. I got lucky here because the supervisor was one of those kinds of people that just like to help others. For an hour I watched her make calls to other help desks asking the right questions until she found a rep that was a legacy Time Warner person with the knowledge required to find my account information and restore the email account. She is an exceptional supervisor.
Please help with my Time Warner Road Runner issue
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Time Warner Road Runner

Roadrunner email
Customer service issue
Reported by GetHuman713223
May 24th, 2018 - 6 mons ago
I have an issue with Time Warner Road Runner too
Fixed
GetHuman713223 shared how to fix
Seen by 12 customers so far
Similar issue to 582 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman713223 started working on this issue
May 24th 1:08am
GetHuman713223 indicated the issue is not fixed yet.
May 24th 3:47am
GetHuman713223 indicated the issue is not fixed yet.
May 24th 3:50am
GetHuman713223 indicated the issue is not fixed yet.
May 24th 3:54am
GetHuman713223 indicated the issue is not fixed yet.
May 24th 3:55am
GetHuman713223 confirmed the issue is fixed. Hooray!
May 25th 2:28am