I received Timberland luggage as a gift from my mother. She wanted to get me some new...

GetHuman-funsoc's Complaint issue with Timberland from October 2019

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The issue in GetHuman-funsoc's own words
I received Timberland luggage as a gift from my mother. She wanted to get me some new luggage for Mother's Day and when we were in Macy's store in Fairview Heights, Illinois she purchased the luggage for me. I have had the luggage for (*) years now and I am surprised by the way the luggage looks at this point. You would think that I have had it for over * years or more. Not all of the pieces look like this one particular piece of luggage and that might be to the fact that I have used it more the other size luggage. That still should not make that much of an issues, because of usage. I had wanted to send you pictures, but I see this is the only way to communicate with your company. I would like a new set of luggage or a refund for these. Let me know what further information you need regarding this request for luggage. I may be reached at: Fannie Rodgers, ***** Worchester Drive, St. Louis, MO. ***** or by phone at (***) ***-****. I was expected more quality out this luggage, because of the Timberland name attached to them

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Timberland

Complaint issue
Reported by GetHuman-funsoc
Oct 29th, 2019 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 60 others
0 customers following this

Timeline

GetHuman-funsoc started working on this issue
Oct 29th, 2019 11:30pm
GetHuman-funsoc indicated the issue is not fixed yet.
Oct 30th, 2019 11:55am
GetHuman-funsoc indicated the issue is not fixed yet.
Oct 31st, 2019 12:32am