Lost order *********Order date **-**-***OnTrac claims they delivered yesterday, no wher...

GetHuman1637796's customer service issue with Timberland from November 2018

11 similar
0 following
Help with my Timberland issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Timberland help.
First: share to improve GetHuman1637796's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1637796 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1637796's own words
Lost order *********Order date **-**-***OnTrac claims they delivered yesterday, no where to be found. *Spent ** minutes last night with the rep, who did nothing and said if they found anything, they could call.**Tracking number C****************Also, the order was broken into two deliveries which also made no sense. I requested that the second delivery be sent to a store location which makes an additional trip for me. Not convenient!**Resolution:*Please reship with a reputable shipping company! I have had **-** packages delivered this past week from USPS, UPS and Fed Ex - all arrived with NO issues!
GetHuman1637796 did not yet indicate what Timberland should do to make this right.
I have an issue with Timberland too
How GetHuman1637796 fixed the problem
We are waiting for GetHuman1637796 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Timberland's attention and get better help faster. Tap below to get started.
Having Timberland issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1637796 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1637796
Nov 27th, 2018 - 9 mons ago
I have an issue with Timberland too
Not resolved
Seen by 6 customers so far
Similar issue to 11 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1637796 started working on this issue
Nov 27th, 2018 4:50pm