Lost order *********Order date **-**-***OnTrac claims they delivered yesterday, no wher...

GetHuman1637796's customer service issue with Timberland from November 2018

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The issue in GetHuman1637796's own words
Lost order *********Order date **-**-***OnTrac claims they delivered yesterday, no where to be found. *Spent ** minutes last night with the rep, who did nothing and said if they found anything, they could call.**Tracking number C****************Also, the order was broken into two deliveries which also made no sense. I requested that the second delivery be sent to a store location which makes an additional trip for me. Not convenient!**Resolution:*Please reship with a reputable shipping company! I have had **-** packages delivered this past week from USPS, UPS and Fed Ex - all arrived with NO issues!
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Timberland

Customer service issue
Reported by GetHuman1637796
Nov 27th, 2018 - 9 mons ago
I have an issue with Timberland too
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Seen by 6 customers so far
Similar issue to 11 others
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Timeline
GetHuman1637796 started working on this issue
Nov 27th, 2018 4:50pm