Afternoon,**I purchased a new pair of Timberland flip-flops for international backpacki...

GetHuman-macepra's customer service issue with Timberland from December 2018

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Afternoon,**I purchased a new pair of Timberland flip-flops for international backpacking about two months ago from a store in Salt Lake City, Utah. Yesterday, while hiking, one of the leather straps that go between your toes snapped. This isn't something I'd normally complain about, but I spent a lot more money on the Timberland brand ones than I usually would, specifically so I wouldn't have to worry about them breaking and needing replacing.**I don't know if your email allows attachments, but I've attached a picture of the shoes and the soles to show they are not well-worn at all.**I'm currently in Mexico City, with plans of traveling again soon. The receipt, if I still have it, is back in Salt Lake City. If there's anything that can be done, I could definitely go to a licensed retailer here, or my travel companion is leaving to London in a few days, and could bring them with her to an official store there.**Please let me know if there is anything that can be done for possible replacement (or reimbursement).**Thanks so much,*Mason Pratt
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Timberland

Customer service issue
Reported by GetHuman-macepra
Dec 5th, 2018 - 2 mons ago
I have an issue with Timberland too
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GetHuman-macepra started working on this issue
Dec 5th, 2018 4:33pm