I have a pair of Timberland dress shoes that I may wear * times a year-I've had them fo...

GetHuman1367080's customer service issue with Timberland.com from October 2018

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The issue in GetHuman1367080's own words
I have a pair of Timberland dress shoes that I may wear * times a year-I've had them for a couple of years-I realize that your warranty for defects is for ** months only. The stitching on both sides of the left shoe has come undone. I took them to a shoe repair shop today and I was told that they would require a special type of machine to fix the stitching and he explained that no shoe repair shops would have this type of machine. It seems that the quality of Timberland shoes have gone down in the past few years as I have other issues with some of my other Timberland. Since the warranty is up on these shoes do you offer any kind of repair service since I can't find a shoe repair shop that can fix my shoe. Any advice? Thanks,*James Julian
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Timberland.com

Customer service issue
Reported by GetHuman1367080
Oct 18th, 2018 - a mon ago
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GetHuman1367080 started working on this issue
Oct 18th 12:29am