App shows Tile "Connecting" (dotted circle). I've tried rebooting app and phone and st...

GetHuman-brucebow's customer service issue with Tile from August 2018

1 view
108 similar
0 following
Help with my Tile issue
First: share to improve GetHuman-brucebow's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-brucebow's next move: go to the Tile help center.
Tile doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brucebow will want to follow the link below to head to their help center. We will check on GetHuman-brucebow later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-brucebow may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-brucebow's own words
App shows Tile "Connecting" (dotted circle). I've tried rebooting app and phone and stopping*restarting Bluetooth. I have a Pixel * phone. Seems to work OK for other Tiles. The Tile was activated ******* Identifier is ******fdf******b. Even gives me the message "seen * min ago" This, and the green dotted circle is now gone and I haven't moved the Tile for at least ** minutes. I just picked up my phone and the green dotted appears again with "Your Tile is nearby" I have extra keys, but I REALLY need to find my main keyring. Thanks, Bruce Bowe *****@***.com
GetHuman-brucebow did not yet indicate what Tile should do to make this right.
I have an issue with Tile too
How GetHuman-brucebow fixed the problem
We are waiting for GetHuman-brucebow to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Tile's attention and get better help faster. Tap below to get started.
Having Tile issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Tile email you?
This email address isn't valid
Follow this issue
See how GetHuman-brucebow fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-brucebow
Aug 27th, 2018 - 4 mons ago
I have an issue with Tile too
Not resolved
Seen by 1 customer so far
Similar issue to 108 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-brucebow started working on this issue
Aug 27th 10:13pm