TikTok Customer Service Issues

I believe my account zeebakalan1 may have been compromised and subsequently banned. As a SHEIN model, I have repeatedly received reports regarding content violations. Despite my vigilance in adhering to the updated guidelines, my account has now been permanently banned due to numerous violations. This seems unjust considering the content present on other platforms like TikTok, which showcases more severe infractions such as nudity and animal abuse. Over the past few months, I have only shared videos featuring my SHEIN outfits and have been meticulous about staying within the guidelines. Please assist me in restoring my account, as it is crucial to me. With [redacted].6K followers and over 2 million likes, I am committed to being even more cautious in the future. Your help in this matter is greatly appreciated.

Dear TikTok Team, I hope this email reaches you well. I am reaching out on behalf of my client, Rebecca Leary, known as "Beckxo_" on British Twitch. Rebecca has a substantial following across various platforms and recently joined TikTok due to its strong community and values alignment with us. During a recent live stream on both TikTok and Twitch, Rebecca's TikTok account was unexpectedly suspended for guideline violations. Despite reaching out through the account, we were informed of further guideline breaches extending the suspension from 1 week to 8 days. This setback hinders our growth plans on TikTok and we seek clarification on the violations to avoid future issues. We would appreciate insights on the situation, guidance on preventing such incidents, and any chance to expedite resolution. Your prompt assistance is valued. Thank you, Neil Peterson Senior Business Consultant

Good evening, I recently had a small wedding ceremony at my home due to COVID regulations. Despite asking guests not to take any photos or videos, I discovered unauthorized footage of my private event online. Two individuals are claiming the videos as their own despite my polite requests to remove them. I am deeply disturbed and seeking advice on how to have these videos taken down to restore my privacy. I have reported the issue multiple times with no success. Any assistance in resolving this matter promptly would be greatly appreciated. Best regards, R.A

I recently changed my phone number when switching carriers and now need to update it on my account. However, the system requires verification of my old number first, which I can't do. I've attempted to change it myself, but it's been unsuccessful. I've read that you must contact support for assistance, but I've been trying to reach them through email for a week and a half without any response. Since I had to reinstall the app and log in due to internet issues, I'm now locked out of my account without verifying. I need help changing the phone number associated with my account to my current one to avoid any potential security risks. I'm baffled why this seemingly simple issue is taking so long to resolve.

As a large creator on this platform with [redacted],[redacted] followers under the account @whyeian, I have encountered multiple video removals. Despite creating family-friendly content using sounds sourced from TikTok, I am facing potential bans due to the supposed explicit nature of the sounds. While similar videos from other users thrive, mine are consistently targeted for content violation leading to temporary blocks. I kindly request a thorough review of my account to reconsider the unjustified actions and prevent the looming permanent ban. Growing this account has been a personal goal, yet the continuous takedowns and threats of account suspension hinder my progress and passion for content creation.

Hello, I am an active TikTok creator with a devoted following of 64K fans under the username (passport.collector). I enjoy using your platform but have been facing challenges with the AI algorithm frequently flagging my content for "regulated goods and illegal activities" violations. I respectfully request a manual review of my profile to confirm that my posts featuring vintage passports do not promote any illegal activities; these documents are strictly for collector's purposes as they are over 70 years old, and I do not engage in selling them. As per Interpol, possessing such items is not unlawful. To better understand my content, I suggest comparing it to other collectors’ pages like Tom Topol's Passport-Collector.com. I kindly ask for your assistance in preventing further flagging of my account for these perceived violations. If this request cannot be accommodated, please inform me so I can remove my account to avoid future bans. Thank you for considering my niche hobby, which has garnered positive feedback from users.

Dear TikTok, I am having trouble logging into my account using the email address [redacted] Every login attempt fails, and I am very concerned about my account's security. I suspect someone is trying to get my account banned and delete my content. I have received threatening emails and messages stating they will ban my account. Despite multiple wrongful bans from TikTok that were later acknowledged as mistakes, my account is now banned from posting due to "security reasons," which I have not violated. In a recent instance, a video of a black screen was removed for "hate speech," indicating targeted actions against my account. I seek assistance with this matter urgently. Regards, @somalisafro - TikTok page

Dear TikTok Team, I am Abc, the owner of the TikTok account with the username Luqman044. I believe my account does not violate your community guidelines. I always adhere to your terms and conditions. My contact email for the TikTok account is [redacted], and my contact mobile number is [redacted]0. I have not provided any misleading information, spammed any content, shared hate in groups, shared hateful content, sold or used weapons, shared minor safety or child abuse, violated any community guidelines, or gone against COVID-19 information. I feel my account was unfairly and mistakenly banned due to false reports from jealous individuals. I have already submitted an appeal for review, but I have not received a response from your support team. Please promptly review this and unban my TikTok account so I can continue growing it. Thank you for your assistance. Sincerely, Abc - @luqman044

I received multiple notifications about warnings on my TikTok account, leading me to create a new one after deciding not to post there anymore. While creating a TikTok video, I inadvertently uploaded one showing some skin, thinking I was using my new account but mistakenly used my main one with prior warnings. Consequently, I got temporarily banned, but then the ban seemed to turn permanent without any prior notice or trace in my notifications. I cannot access my main account now, which had my cherished drafts and 1,[redacted] followers. The username is @nickadams2518, and my phone number linked to the account is [redacted], without an associated email. I am hoping for assistance in unbanning my account, if possible.

My daughter is having trouble accessing her TikTok accounts due to forgotten passwords and an expired mobile number. She replaced the old number after her phone was stolen and now cannot receive the security code to reset her password. Despite attempting to re-activate the old number, the telecom company refuses due to the time lapse. As she didn't link an email to the account, resetting via email is not an option. We've tried requests through the app with no response and emailed their legal team, but they direct us to resolve the issue through the app. Any help or guidance would be appreciated. Regards, Jonathan

Hello, I recently received a verification code for a TikTok account, but I have never created one. I suspect someone has used my phone number to register and may have accessed other personal information. I'm worried it could be someone who has previously invaded my privacy by breaking into my home and stalking me. They have also hacked into my Facebook and bank accounts and used pictures from my stolen phone for inappropriate purposes. I need this issue investigated promptly as I believe their actions are illegal. Thank you for addressing this matter urgently.

I am unable to access my account and have reached out multiple times for help. Despite providing my profile information five times, I have not received any responses in about a week. The only recent change to my account is my phone number, which is now [redacted]. I have tried opening and closing different accounts to recover my details, but it has been a waste of time. I feel like I am being punished for something I did not do wrong, and the company is ignoring me completely, even after I shared that I am fighting cancer. When I checked on my friend's phone, I could see my account, as they are following me. My profile is under the username @deborahsullivan0, and I created it over six months ago. My email is [redacted] On my friend's account, I have over [redacted] followers, [redacted] followers, and [redacted] likes. I am into songwriting, singing, art, and supporting charity, specifically Save the Children. Please respond to my message. Thank you.

Hello, I'm currently locked out of my account. I previously provided my profile details but did not receive any follow-up from your end. Due to phone issues, I uninstalled the app which led to complications as I changed my phone number and could not access my account. Despite numerous attempts, including creating a new account briefly, I have been unable to resolve this. My previous username was @deborahsullivan0, and I am a songwriter, singer, artist, and supporter of Save the Children charity. You can reach me at [redacted] I had a significant following with [redacted]+ followers and [redacted]+ following me, along with [redacted] likes. I changed my account name from deborahhyde to deborahsullivan0. My original contact number was [redacted]0, and my new number is [redacted]3. It's been a week since my initial contact, and I am distressed as I have shared my health struggles which seem to have been disregarded. I need urgent access to my account as it holds personal significance to me. I appreciate your prompt attention to this matter. Thank you, Deborah.

Hi, I am unable to access my account after changing my phone number. Despite sending numerous emails, I have not received any response. My email is [redacted], and my username is deborahsullivan0 with [redacted] likes. The old phone number linked to my account is [redacted]0, and the new one is [redacted]3. This issue has been ongoing for a week now. I have provided my profile details as requested, but I keep receiving delivery problems from your end. I am frustrated as I have been trying to reach out to you every day without success. I am considering contacting the head office for assistance.

Dear TikTok team, My name is Abc, and I am the owner of the account Luqman044. I believe that my account has not violated any of your community guidelines. I always adhere to your terms and conditions. I have not provided misleading information, spammed content, shared hate speech, promoted violence, or engaged in any activity that goes against your guidelines or COVID-19 information. I suspect that my account was mistakenly banned due to false reports from jealous individuals. I have already submitted an appeal but have not received a response from your support team. I kindly request a prompt review of my account and ask for it to be unbanned so I can continue to grow my presence on TikTok. Thank you for your assistance. Best regards, Abc

Dear TikTok team, I am Luqman044, the account owner. I am certain that my account complies with your community guidelines. I consistently follow and respect your terms and conditions. The username of my TikTok account is Luqman044, and the associated email is [redacted] My contact number for TikTok is [redacted]0. I have not provided misleading information, spammed any content, shared hate in groups, or posted hateful content. I have not promoted the sale or use of weapons, violated miner safety or child abuse norms, contravened any community guidelines, or spread misinformation regarding COVID-19. I strongly believe that my account was mistakenly banned due to false reports by jealous individuals. I have already requested an appeal, but I have not received a response from your support team. Kindly review my case promptly and lift the ban on my TikTok account. Your assistance is greatly appreciated. Thank you. @luqman044

Dear TikTok Team, I am ABC, the owner of the account Luqman044. I feel that my account has been unfairly banned as I have always followed your community guidelines and respected your terms and conditions. I have not posted misleading, spam, hateful, violent, or inappropriate content. I believe my account might have been reported falsely by jealous individuals. I have already submitted an appeal but have not received any response from your support team. I kindly request a quick review of my account and ask for it to be unbanned so I can continue to grow my following. Thank you for your assistance. Best regards, ABC

I am currently unable to access my account @bvraiha and suspect it may have been banned by TikTok. Despite receiving no notifications, I have been facing multiple restrictions without any explanation or timeline for resolution. I have numerous drafts that are valuable to me, as they required considerable time and effort to create. Retrieving them is my top priority. Additionally, I believe my account was banned unjustly, especially after reaching [redacted] followers, which seems to coincide with an increase in bans. Despite submitting appeals and reports, I have not received any feedback or assistance. I feel unfairly treated and discriminated against, solely for sharing anime and cosplay-related content. I urge for the prompt reinstatement of my account or, at the very least, to recover my drafts. Your immediate attention to this matter would be greatly appreciated.

I reported a video that allegedly violates community standards. The video in question contains personal information about a friend's son, including his accounts, false accusations, home address, and other people's names. I believe this poses a threat to my friend's family and should not be allowed on your platform. The individual making these videos is endangering lives, resulting in threats and the need to close personal accounts. Such behavior directly contradicts your community standards and should be addressed promptly. Other platforms would ban someone for such actions immediately. I am available via the provided email for any clarifications or evidence to support my claim. I request the removal of the videos, or preferably the entire account, with a permanent ban. I can provide deleted video information and personal information screenshots for review. Thank you for your attention to this serious matter.

Dear Ladies and Gentlemen, I am unable to access my TikTok account as it seems to have been blocked. Here are my account details: Account name: sammydrip1526 E-mail: [redacted] URL to my account: [redacted] I had over 640k followers on TikTok and used it extensively to stay in touch with my social contacts. The suspension of my account has greatly affected me as I have a dedicated following who expect regular content from me. I request a review of my account and assure you that I will adhere to TikTok policies and monitor my content more closely in the future. The suspension has caused me deep distress as TikTok was a significant part of my life. Best regards, Sam H.