TikTok Customer Service Issues

Archive 12

The following are issues that customers reported to GetHuman about TikTok customer service, archive #12. It includes a selection of 20 issue(s) reported April 10, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I believe we may have inadvertently violated a copyright rule on our DirtNerdsMotors account. Our account was mistakenly changed to a business one instead of a creator account, as we used music from the TikTok library in some videos. After this change, one of our videos went viral with 1 million views in just 2 days, but I worry it may have been flagged due to the business label. Followers have mentioned they no longer see our content frequently. We switched to a Creator Pro account but our views dropped significantly. Could the change to a business account have caused this issue? If so, is there a way to address any flags now that we are a creator account? Thank you.
Reported by GetHuman-clarkets on sabato 10 aprile 2021 18:54
Hello, Today, my account @YELLOWLUNA was mistakenly banned. This seems like an error or a glitch since I have been following the community guidelines without issue for some time. One of my videos was erroneously removed, but after appealing, TikTok reinstated it. I would like to detail the content on my account: - Comedy - Sketches - Ranting - Daily livestreams I am 20 years old, meeting the age requirement to have an account. I suspect a group of men who have sent me threatening messages after I shared my personal abuse story may have reported my account. Despite blocking them, they return with different usernames. My TikTok profile aims to be a safe space, and I receive messages from users expressing how my content has positively impacted their lives. The platform has also been a coping mechanism for my anxiety and depression. I believe my account was unfairly banned, and I request assistance in resolving this issue promptly.
Reported by GetHuman5953943 on martedì 13 aprile 2021 03:00
Dear TikTok Support, I woke up this morning to discover my account, @carolineobeirne, has been banned despite my compliance with community guidelines for almost four years. I am extremely upset about this and am willing to do whatever it takes to have my account reinstated. I assure you that I have not violated any rules. Please help me rectify this mistake as my account means the world to me. I am prepared to take legal action if necessary. Thank you for your attention to this matter. Sincerely, A Concerned User
Reported by GetHuman5955081 on martedì 13 aprile 2021 13:57
Hello, I want to share my frustration with TikTok as I have been unable to access my account (@pratima25) for the last 30 days. I initially linked it to my Instagram account (pratima_koirala25), which I can no longer access. My TikTok account has 15k followers, and I am eager to regain access. I have tried to resolve the issue by reporting it and filling out verification forms, but I have not received any response from TikTok. When I attempt to log in, it informs me that "Instagram login is no longer supported," and I am unable to recover my account using my Instagram username. Additionally, trying to recover it using my phone number or Facebook results in the creation of a new account each time. I would appreciate a prompt response and assistance in recovering my account. Thank you.
Reported by GetHuman5958703 on mercoledì 14 aprile 2021 10:10
Dear TikTok Support Team, I would like to address the recent permanent ban on my account, @tiredasheckvibed. I believe the ban was unjust as my content did not violate any community guidelines. I have carefully reviewed your guidelines and confirm that my videos, ranging from creation, cooking, and joke content, were all in compliance. There was no explicit or harmful material present in my posts. I previously appealed a decision which was acknowledged by your team, but unfortunately, my account remains banned without a clear explanation. My contributions to the platform were positive, and I engaged with the community responsibly. I kindly request a thorough review of my account and reconsideration to lift the ban. Your prompt attention to this matter would be highly appreciated. Thank you for your assistance. Sincerely, [initials]
Reported by GetHuman5966107 on venerdì 16 aprile 2021 00:46
Hello, I am reaching out because my daughter, with the account name adisturds2018, recently had her TikTok account banned and removed. The person responsible for reporting her is actually a bully from her school, and after monitoring her videos and messages daily, I can confirm that there were no issues with her account. It is very important to us to have her account reinstated, as there are precious memories of her deceased dog that she cherishes on there. The bully's actions are really affecting my daughter's confidence, and I sincerely hope you can help us resolve this situation promptly. Thank you for your attention to this matter. Best regards, Sharon S.
Reported by GetHuman-sturds on venerdì 16 aprile 2021 08:25
I previously appealed this issue on TikTok which was quickly denied without much consideration. I believe my content was harmless, and I took steps to make it less offensive. I posted videos about Roblox games but some contained blurred body parts. Despite my efforts, my account was unfavorably targeted by haters leading to multiple removals. I cherish my account, and my appeal was summarily dismissed. I wish for my account "felicialinwiez" to be unbanned. I am willing to comply with all terms and conditions if given a second chance. I hope TikTok can reconsider their decision and restore my account, as losing it means losing precious memories. I have tried reaching out through emails without success, urging TikTok to at least impose restrictions if needed instead of a permanent ban.
Reported by GetHuman-teararos on giovedì 22 aprile 2021 16:20
Dear TikTok Team, I am Lia Geiger, the owner of the TikTok account @serafinafantsie20. My account was recently banned for supposedly violating guidelines, even though I believe I did not break any rules. I was conducting a normal live session when my account was suddenly locked without any valid reason. I kindly request that you reinstate my account as I have not intentionally violated any of your rules. It is unfair that my account was banned, especially considering the effort I have put into building followers. I urge you to unlock my account within the next 14 days; otherwise, I may have to take legal action against TikTok. I find this situation unreasonable and hope for a prompt resolution. Sincerely, Lia Sophie Geiger
Reported by GetHuman-lunasera on sabato 24 aprile 2021 16:48
I am facing an issue with the app that is preventing me from submitting an appeal on my other profile, "helenamarie92." Each time I try to submit, it prompts me to "add a description," even though I have already done so. Additionally, it keeps asking for under [redacted] characters, while my submission is only 94 words long. I am seeking assistance from anyone who may know how to fix these technical glitches. I have reached out through the feedback option by reporting a problem and am currently awaiting a response. I hope to receive a resolution within a week. Thank you for your help.
Reported by GetHuman6011949 on giovedì 29 aprile 2021 02:29
I have been trying to contact TikTok several times regarding guideline violations. Even after appealing the violations and having them approved by TikTok, I am still banned from posting for a week. Despite the appeals stating that my videos were reviewed and found to not break any rules, the ban persists. I have reviewed the guidelines multiple times and have not posted any inappropriate content. It is frustrating not being able to post when I have followed all of TikTok's rules diligently. I kindly request that the posting ban be lifted promptly as I believe I have not violated any guidelines. Your assistance in resolving this issue promptly would be greatly appreciated. Thank you.
Reported by GetHuman6013736 on giovedì 29 aprile 2021 16:39
I have screenshots of a Port TikTok review involving Shawn Rossiter, whom I reported for graffiti and teaching his child how to do graffiti on walls, which is criminal. I am disappointed that you let this slide. I have documented everything on Facebook and even shared it with them. Facebook has already taken action against him. You need to take this seriously. I shared the video where he is teaching his son to tag, yet you claim he didn't breach your standards. It seems like you are endorsing graffiti. I will continue to escalate this until it is addressed. My name is Joseph Rossiter, and if you don't act, I may pursue legal action.
Reported by GetHuman6024863 on lunedì 3 maggio 2021 11:19
Hello, my TikTok account with the username Layla_sg_112 has been taken down. I am uncertain about the reason behind this action. However, the main concern for me is that the account contained numerous drafts with memories of friends and family who are no longer with us. These drafts are very valuable to me. I am reaching out to request assistance in retrieving them as I understand the platform aims to ensure safety. Please, can someone help me with this matter?
Reported by GetHuman-laylash on martedì 4 maggio 2021 13:14
I have been trying to recover my TikTok account for a day now without any response. Despite repeatedly emailing and messaging, I have not received any replies to help me regain access. I spent a lot of time building up my small number of followers and now I have lost all my saved videos and sounds. I have no content violations, yet I was suddenly banned without warning. I have been an active user since [redacted] and am not under 13 years old. My account name is "crippledtoebetty" and the email associated with it is [redacted] I hope to have my account recovered soon.
Reported by GetHuman-layneak on mercoledì 5 maggio 2021 15:54
Hello TikTok 😇 I have received several community guidelines violations on my account recently, although I believe they were not related to nudity, pornography, or anything of a sexual nature. I sincerely apologize for any offenses caused and was unaware that my account has been completely blocked. I assure you that I will strictly adhere to the community guidelines going forward. I am hopeful that I could be given another opportunity to use the platform. I pledge to not breach the guidelines again and have learned from this experience. I regret any inconvenience caused and am truly sorry for my actions. I promise to be more cautious and respectful in the future. Username: demi.rose.mawby.fanpage Email: [redacted] Phone: [redacted]6 I acknowledge my mistake and understand the importance of being more mindful. I ask kindly for another chance to demonstrate my commitment to following the rules. I genuinely apologize once more, TikTok 🥺💪🏾😢😢
Reported by GetHuman6036565 on mercoledì 5 maggio 2021 20:58
Hello TikTok support team, I am reaching out regarding my account, @girlfriendofchuuya, which was unfortunately banned. The ban stemmed from mistakenly entering the wrong date of birth due to being half asleep and not fully attentive. This resulted in the account being suspended, even though I am not under 13, as can be clearly verified through the content on my account. I had dedicated a lot of effort into building a strong following, making friends, and particularly getting close to one individual. Regrettably, I now find myself unable to contact this friend due to the sudden ban. My account holds significant value to me, and I am hopeful for its reinstatement. I kindly request your assistance in resolving this matter by reactivating my account. Your help in rectifying this situation would be greatly appreciated. Thank you for your consideration, Warm regards, Yana
Reported by GetHuman-yanadiar on mercoledì 5 maggio 2021 21:41
Hello TikTok community! I'm @thesuperkat. I normally post regularly on my account, but due to personal reasons, I had to take a short break for the last two months. However, my latest post from yesterday (5/5/21) hasn't appeared on the For You Page (fyp), even though my engagement ratio looks good at approximately 50% likes to views. My analytics show that all views are from my followers or personal profile views only. I'm unsure if I've done something wrong or what I can do to get back on the fyp. I'm considering deleting and reposting the video today to see if it helps. I appreciate any guidance as I'm not very familiar with the app. Thank you for your attention, and I really enjoy using TikTok!
Reported by GetHuman6039262 on giovedì 6 maggio 2021 15:44
I recently posted a video that, in my opinion, does not contain any sexual content. However, I have noticed that other videos on the platform display individuals with nearly bare chests. I encountered a similar issue with a previous video that featured my girlfriend and five other individuals. After seeking advice from a friend, I reported the video. Could you please review the content to confirm that no inappropriate actions are visible? I am confused why my videos are restricted while others with potentially explicit content are allowed on different profiles. I urge you to conduct a thorough evaluation before restricting my content without cause. I am willing to provide further examples of videos that contain explicit acts in contrast to mine. I seek clarification regarding why my videos are treated differently. Thank you.
Reported by GetHuman-mendritz on venerdì 7 maggio 2021 13:53
My account dino_nuggys510 got banned because of bullying from @aesthetic_fidgets_.[redacted]. She threatened to report me, causing my account to be disabled. Can you assist in restoring my account dino_nuggys510? I have not violated any rules or engaged in any misconduct. Despite creating new accounts, she continues to report and target me. Her account is aesthetic_fidgets.[redacted]. Thank you for your help.
Reported by GetHuman-ujuan on domenica 9 maggio 2021 05:35
Please assist me in recovering my TikTok account that has been blocked for 5 months. My account, @evaa.afifahh_, has 54k followers and holds precious family memories, including videos of deceased loved ones and moments with friends from school. Despite appealing since [redacted], my account remains permanently blocked. I sincerely request TikTok to restore my account, promising not to violate any guidelines in the future.
Reported by GetHuman-evaasyar on domenica 9 maggio 2021 09:11
A student from our elementary school has created an account on TikTok using a teacher's name and likeness. Unfortunately, the student has forgotten the login details for this account. Both the teacher and I have submitted reports to TikTok daily to request the removal of this account. Although there are no posts on the account, the liked videos are inappropriate. We have made multiple attempts to contact TikTok directly to suspend the account, with the support of local law enforcement. The account in question is under the name olivia_kester, with three followers, no content, and 11 people following it. Despite our efforts over the past week and a half, we are still working towards getting this account taken down.
Reported by GetHuman6060801 on mercoledì 12 maggio 2021 14:48

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