TikTok Customer Service Issues

Hello, I am quite distraught. While using TikTok, I encountered an unexpected message stating that I had been banned. Following this, I was logged out, and my attempts to log back in were met with the notification of a permanent ban, resulting in the loss of all my precious memories, videos with friends, and everything I had created since my middle school days in [redacted]. This includes drafts, private videos, favorite clips, preferred sounds, and my followers. It was a heartbreaking realization as I hoped to recover my account instead of starting anew. Interestingly, I had jokingly mentioned being 11 years old in my bio moments before this incident occurred; however, I have witnessed more questionable content on TikTok. I can provide evidence of being 16 years old if necessary. Kindly assist me in restoring my account, as I believe I have not violated any guidelines.

Username: power_stroke_girl06f350 My account has been permanently banned due to a violation of community guidelines. I am requesting a thorough investigation into this matter as I believe I have not breached any guidelines. I was unfortunately targeted by a group of young individuals who repeatedly reported my videos that were inspired by other creators and trends. Their actions seemed to stem from my age, being 47 years old, as they were apparently unhappy with my growing popularity. Within just three weeks, my followers increased from 4k to 12k, with two videos reaching over a million views. I sincerely believe that my account was unfairly banned without proper investigation. I urge you to review this decision and reinstate my account as I am confident that my content does not violate any rules. Thank you for your attention to this matter. I have invested significant effort into building my account, and I feel this ban is unjust.

I believe my account has been hacked and permanently banned from TikTok due to spamming. I recently created a gender identity named 'SuperMandem' to represent men who do not harm or assault women, as a response to negative portrayals of men online. This gender gained popularity, but unfortunately, I faced discrimination. Alongside this, I advocated for 'Superstraight,' a sexuality that garnered backlash from the LGBT community, leading to death threats and racial slurs. This cyberbullying resulted in my content being suppressed, and ultimately, my removal from the platform. I possess evidence of these abusive messages and actions.

I recently discovered that my TikTok account was banned for violating Community Guidelines, but I am puzzled because my account is a creators account, and all my posts are harmless videos of me lip-syncing to Indian songs. I never received any emails explaining the violations or warnings about my content. Suddenly, my account was banned without any prior notice, and I am quite disappointed by this. Strangely, there are fake accounts using my videos that remain active, despite my numerous reports against them. I am eager to have my account reinstated, as I have not been informed of any wrongdoing and pledge it won't recur. My username is @hsodhi25. Thank you.

Hello, I discovered today that my TikTok account 'southparkclipsfunny' has been permanently banned due to "multiple violations of our Community Guidelines." Additionally, my personal account 'rebikk_' has also been suspended, although the reasons for this action remain unknown to me. Previously, I have had videos taken down under the assertion that they violated guidelines, even though upon review, I found them to be compliant. The content I posted consisted solely of clips from a show and was not intended to cause harm. It is frustrating to see other accounts sharing similar content without facing a ban. I am eager to appeal this ban, as my account had garnered a significant following, and I am disheartened by its suspension. If possible, I would appreciate receiving a contact number for further assistance, as it would facilitate a more efficient discussion of this matter. Thank you.

I came across Jeff Better Life on TikTok, who claimed he could assist me financially after my husband's passing from Covid. He offered to flip money for me, starting at $50 and escalating to $[redacted]. Unfortunately, they keep requesting more money and have scammed numerous individuals, including myself. I have evidence of their deceptive behavior, including foul language and threats. This kind of fraudulent activity should not be tolerated on your platform. I demanded a refund, but they responded by swearing at me. This is unacceptable business practice. My name is Pauline Miller, and you can reach me at [redacted] Services promising money flipping are deceitful, preying on vulnerable people like me who are struggling to support their families. This conduct reflects poorly on TikTok and Instagram.

Hello, my child goes by the name Xonylia on TikTok. I am Kandis W., and my child's TikTok page, [redacted], was unjustly taken down due to false reports by other children. My daughter is a great, innocent child who does not deserve to be harassed in this way. She attends a charter school and is kind and friendly. Her TikToks were harmless, and she loves to dance as a way of expressing herself. I have reviewed all her videos and would have intervened if there were any issues. I urge you to investigate the situation properly, as the claims against her were unfounded. Children should not be allowed to bully others online. If there is a customer service number available, please provide it so I can discuss this matter further. Thank you for addressing this serious issue.

I am having trouble accessing my old TikTok account under the username @lilcjaykingmoy as I have forgotten the password. The account is linked to my old Facebook account, Lilcjay King Moy. The emails associated with the TikTok account were [redacted] and [redacted], but both have been deleted. Originally, I used a Kyocera Hydro Icon phone (C6730), but now I have a new device. I am Cordarius Moy, and my current email is [redacted], which reflects my last name. The profile picture on the TikTok account also displays my full name. To prove my ownership of the account, I will attach a copy of my identification card to this message.

I'm from Russia. Account: @Heiterloxov Hello, I am reaching out once again for assistance. I will explain the events leading up to the recent ban. Firstly, in the last hour, two of my live streams were broadcast. The first stream was banned due to showcasing an item deemed illegal - a slipper. If there is a recording of the stream, please verify that a slipper was truly the issue. The slipper was not a prohibited item, it was innocent and meant for entertainment. Secondly, the second ban occurred just 10 minutes into a new stream, and I am still unsure of my violation. There was a spin on a slipper during that stream. Now, please review user @dancezone. He copied my sneaker concept, yet he is not facing bans for it. I have been dedicated to developing my account for two months without any offensive content, insults, or profanity towards others. My subscribers are also eager for my unbanning. Kindly consider giving me a chance to rectify the situation. I have worked hard on growing my followers organically. I am willing to improve, although I believe no rules were broken.

My granddaughter, Zarah, is facing influence on TickTock from a user named Amber, leading to her hospitalization in mental health care three times recently. This situation is distressing as discussions on TickTock include references to self-harm and suicide, impacting Zarah, who is only 13 years old. I urge TickTock to monitor and limit such harmful content to protect vulnerable users like Zarah. This is the fourth time she has required mental health assistance due to these issues. I kindly request a response to address and resolve this concerning matter before I take further steps to raise awareness, possibly through the media. Please reach out to me at [redacted] to discuss this urgent matter regarding a young life at stake.

My views have significantly dropped since the beginning of February, which seems to be a trend in my genre. Despite having 62k followers on my PastorPaul_TikTok page for about three weeks now, my recent videos are not getting the expected traction. Today, two posts only received a total of [redacted] views, and I'm no longer appearing on the For You Page (FYP) like before. Even my loyal followers are missing my content. I've reached out through complaint tickets multiple times without any response. Feeling desperate, I decided to reach out here for some assistance. It would be greatly appreciated to speak with someone from TikTok to address these issues.

Hello, I'm Chris, the owner of TheChrisAndOnly account. A scammer falsely reported my videos using my name and email, leading to their removal. Despite appealing the strikes, I didn't get a response and my account got banned, impacting my [redacted],[redacted] followers and my income. I own the content entirely. It's been over 3 months, and I'm still waiting for a reply from the appeal process. This situation has left me without any income. Can you assist me? Thank you, Chris.

Hello, my name is Haley, and I am a creator on TikTok. I have reported a profile on TikTok several times under the username @allwomendeservetoberaped. Despite the profile name's clear violation of community guidelines and its inappropriate content promoting violence against women, my reports have been ignored. This situation is disheartening as a content creator with over 20,[redacted] followers who focuses on appropriate content. I urge TikTok to remove this profile to uphold community guidelines, ensure user safety, and maintain a positive environment. If this issue is not addressed, I will regrettably have to discontinue using TikTok and cease creating content on the platform. Thank you for your attention to this matter.

Hello, I am seeking assistance regarding my daughter's TikTok account, which was permanently banned without a valid reason. Despite not having a large following, her account holds sentimental value as it contains cherished memories such as videos of her grandparents and our family that are now inaccessible. An explanation could be her frequent likes and follows due to her autism and ADHD, where she appreciates videos instantly. TikTok serves as a significant outlet for her to express herself and distract from life's challenges, especially during these trying times. I have attempted to contact TikTok but have not found the appropriate channel for assistance. I kindly request your support in reinstating my daughter's account to bring back her happiness. Thank you for your help.

Hi, please assist with unbanning my account. Someone else has been posting drafts on my account since I have been temporarily logged out. My account, The1n0nly_marii, has been banned permanently. I had around [redacted] followers and 22.4K likes, and I've had this account since [redacted]. It's frustrating that my account is banned while some older men are allowed inappropriate content on TikTok. I have evidence to support my claims. Kindly reconsider and unban my account. Thank you.

I reside in Canada and hold a prescription for medical marijuana, which I briefly mentioned on a TikTok livestream before ensuring no sensitive content was shown. Despite this precaution, my account got banned for a year. Following my appeal, TikTok informed me of a permanent ban for violating community guidelines. I find this decision extremely unfair considering the violent content that remains uncensored on the platform. I have been a user since Musical.ly's early days and have cultivated a following of 58K followers over the years, which I can no longer engage with.

Hello, I was banned from my TikTok account: @__be.happy._, after posting a TikTok in my private settings where no other users could see it. In the video, there were visible legs (feminine, I specify) even though the person was wearing normal shorts and a t-shirt. My account was set to private, with only 7 followers who are people I know, and I had around [redacted] drafts, lots of saved music, videos, filters, and more. I don't understand why my account was permanently banned for this private video. I deleted the TikTok immediately after TikTok's safety announcement regarding minors, but upon returning to the app, my account was gone. I tried to log back in but couldn't as my account is now banned and unavailable. I apologize for the mistake I made, and I assure you it won't happen again. I would like to know if it's possible to recover my account for the reasons I mentioned (many drafts, saved videos and music, almost a year on this account with no prior issues) and what will happen to all my drafts. Thank you for your understanding. I hope you will do everything possible to help. Best regards.

Hello, my TikTok account has been hacked, and I no longer have access to the phone number associated with it. I attempted to change my phone number within the app but despite providing all necessary details, my identity wasn't verified. The hacker now uses my old phone number to log in, delete videos, and change the account details. I reached out to support yesterday for help either changing the phone number or deleting the account since the verification process sends a text to the compromised number. Support requested more identifying information, but I fear the hacker may use it to access my other accounts. Despite having two-factor authentication, the hacker manages to log in using codes sent to the old number. I feel stuck and unsure of what steps to take as support hasn't provided a solution.

I have been experiencing difficulties with the app for a while now, and none of the usual solutions seem to be working. A while ago, I lost the ability to like videos but could still save them to my favorites. When trying to contact support, my messages were not going through. I attempted to resolve the problem by logging out and back in, but now I am completely unable to log in on my phone. Despite reinstalling the app, restarting my phone, clearing the app cache, and trying to log in on another device, the issue persists. The website prompts me to log in from my phone to report the problem, but I can log in without trouble on other devices. Strangely, the issue seems to be limited to my Google Pixel 4. Has anyone else experienced this issue, and how was it resolved? Thank you.

One of my TikTok accounts got temporarily blocked recently. I decided to wait and create a new account, but I encountered issues. I couldn't log in or create a new account as I kept getting notifications of being blocked. I tried to log into my accounts on another device to identify the blocked one. Eventually, I managed to log into one, but not from my phone. Later, I was shocked to receive a permanent block notification on an account that was previously not blocked. I attempted to create a new account on a different device where it worked. However, I still couldn't use the app on my phone. Upon opening, it just shows a loading screen with a black background, and none of the buttons respond. I tried reinstalling the app, but it didn't solve the issue. I'm frustrated as I have no access to my account, and my main account @sonya_nii is blocked forever, despite not violating any policies.