got kicked out of tiktok, received no help from the company and they won’t reply to me anymore

GetHuman4871161's customer service issue with TikTok from May 2020

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The issue in GetHuman4871161's own words
on may *th, i randomly got kicked out of my tiktok account. i’m not sure if i got hacked but the email was changed. tiktok gave me little help and it was just a bot texting me. they told the account was associated with an email like *****@***.com which isn’t even a valid email and i told them that and i asked if they could change the email or phone number on the account so i can get back in and i could prove it was me. then they sent me a list of things to confirm so they could change it, when i sent it they ignored it and just said that the email associated is something *****@***.com and i told them it wasn’t a real email and i need my account back. my account has **** followers and is losing them because i haven’t been posting, and about ***k likes total. i just want it back
I want my account back
I’ve been messaging them through the app in the report section. gotten little responses from a bot. didn’t help at all
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TikTok

Customer service issue
Reported by GetHuman4871161
May 26th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 4362 others
0 customers following this

Timeline

GetHuman4871161 started working on this issue
May 26th, 2020 3:16pm

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