Tidal streaming app offered hi fi music, however did not provide music videos at such...

GetHuman-izeesub's customer service issue with Tidal from October 2018

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The issue in GetHuman-izeesub's own words
Tidal streaming app offered hi fi music, however did not provide music videos at such quality as the music. They offered a whole month trial, in which I can cancell anytime and I would be refunded back the money. However, when I checked my balance my fees weren’t refunded and when I checked to inquire, I found by most unfairness, that they would only offer refunds for UK and some parts of Europe. I believe it was an abhorrent deception. Had I known, I wouldn’t have ever subscribed for it. It is a service that provides an amazing quality of songs. But I don’t know how isnthis , but youtube, snapchat provide more than sufficent quality and apple music’s
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Tidal

Customer service issue
Reported by GetHuman-izeesub
Oct 18th, 2018 - a mon ago
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Timeline
GetHuman-izeesub started working on this issue
Oct 18th 4:30pm