I had suscribe my Paypal account to HI-FI TIDAL account. Within the days passed they se...

GetHuman856763's customer service issue with Tidal from July 2018

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The issue in GetHuman856763's own words
I had suscribe my Paypal account to HI-FI TIDAL account. Within the days passed they send me an email telling me that they had problems wtih the validation of my payment. I reply telling that everything is ok with my paypal account. I’m using not one but * credit cards associated to this account all of them internacional so in case one of them presents problem the other support it as a back up. So I email support TIDAL yesterday and they erased my payment method and suggest me subscribe again. So I did it, and they told me that the account should be active till **********.*Today a new email came from TIDAL telling me that my service was expired even though they told me that it’s gonna be active till tomorrow (******** gonna be the intend to charge the payment) the sistem would do the charge automatically tomorrow. So, it’s simply I want to subscribe for their service but is just so difficult to enter my payment method. Please help

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Customer service issue
Reported by GetHuman856763
Jul 7th, 2018 - 5 years ago
Seen by 15 customers so far
Similar issue to 650 others
0 customers following this
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GetHuman856763 started working on this issue
Jul 7th, 2018 12:10am
GetHuman856763 indicated the issue is not fixed yet.
Jul 7th, 2018 2:11am
GetHuman856763 confirmed the issue is fixed. Hooray!
Jul 8th, 2018 2:52am