I am attempting log on and use the app with a subscription but each time I uninstall an...

GetHuman816403's customer service issue with Tidal from June 2018

Help with my Tidal issue
The issue in GetHuman816403's own words
I am attempting log on and use the app with a subscription but each time I uninstall and reinstall the app it automatically logs in and will not allow me to log out. It also has not upgraded itself to the paid subscription.
GetHuman816403 did not yet indicate what Tidal should do to make this right.
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Tidal

Customer service issue
Reported by GetHuman816403
Jun 24th, 2018 - 4 mons ago
I have an issue with Tidal too
Fixed
Seen by 7 customers so far
Similar issue to 528 others
0 customers following this
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Timeline
GetHuman816403 started working on this issue
Jun 24th 9:02pm
GetHuman816403 indicated the issue is not fixed yet.
Jun 25th 11:50am
GetHuman816403 indicated the issue is not fixed yet.
Jun 25th 11:51am
GetHuman816403 indicated the issue is not fixed yet.
Jun 25th 11:52am
GetHuman816403 indicated the issue is not fixed yet.
Jun 29th 1:04pm
GetHuman816403 indicated the issue is not fixed yet.
Jun 29th 1:04pm