Many days ago I emailed tidal about an issue that I am having where music will not play...

GetHuman-jpdudley's customer service issue with Tidal from July 2018

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The issue in GetHuman-jpdudley's own words
Many days ago I emailed tidal about an issue that I am having where music will not play on my new phone. I explained that it did not matter if it was downloaded or streaming. I further explained that I Uninstalled and reinstalled and it still will not work.**I have yet to hear back after all of this time. While tidal has a lot of detractors I have been a fan for years and tell everyone how much better the quality is compared to other services. But after nearly a week without being able to use it, and the same amount of time without someone trying to help me, I am seriously considering canceling my subscription. Is this really the best that you can do?**I really don't want to leave tidal, but it makes no sense to continue to pay when it wont work and you don't even care.**Its up to you now. **John

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Tidal

Customer service issue
Reported by GetHuman-jpdudley
Jul 5th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 628 others
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GetHuman-jpdudley started working on this issue
Jul 5th, 2018 2:10pm
GetHuman-jpdudley shared this issue with friends on Facebook
Jul 5th, 2018 2:11pm
GetHuman-jpdudley indicated the issue is not fixed yet.
Jul 5th, 2018 2:12pm
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Jul 5th, 2018 3:16pm
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Jul 5th, 2018 6:15pm
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Jul 6th, 2018 3:45pm
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Jul 6th, 2018 3:47pm
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Jul 8th, 2018 3:18pm

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