Ticketmaster Customer Service Issues

I am facing challenges trying to purchase tickets online due to my unfamiliarity with texting and technology. I am 72 years old and prefer to communicate via chat, call, or email. Despite my efforts, I have encountered issues with updating my phone number on TicketMaster's website, causing me stress and frustration. I am dedicated to getting tickets for "What the Constitution Means to Me" in Chicago but feel discouraged by the technical difficulties. I hope to resolve this matter promptly as the window for early tickets is closing. Your assistance in resolving this issue would be greatly appreciated. Thank you. - Sherry M.

I bought tickets in December [redacted] to see The Black Crowes at Red Rocks Amphitheatre in Colorado in August [redacted], rescheduled to August 20, [redacted]. My ticket order number is #2[redacted]-5[redacted]-1. When I click "view tickets," it directs me to the 3rd party site AXS. Despite attempts to login, including reinstalling their app and going offline as advised, I still can't access my tickets. The ticket instructions mention using Flashseats, but it also redirects to AXS. Despite multiple interactions with AXS and emails to Ticketmaster, I haven't received any assistance. With the concert just days away, I'm frustrated as these are mobile tickets, and I can't print them. This experience has been stressful, especially considering the non-refundable amount spent and the lack of human support.

Hello, I am reaching out for assistance regarding Ticketmaster. Contacting them has been challenging. My brother gifted me 2 vouchers worth a total of £[redacted]. I used them to book Hamilton for April [redacted], costing £[redacted]. Unfortunately, the show was canceled due to Covid-19, and I received a gift card as a refund. I was unable to use this card before it expired due to health concerns, government restrictions, and the inability to book a show. Considering the constraints imposed by Covid-19 and government regulations, could a new gift card be issued for £[redacted] so we can attend a show later this year? For further communication, please reach me at this email or 07[redacted]98. E-Gift Card Number: 5[redacted] 2[redacted]

I bought tickets for the virtual Riot Los Angeles Palladium show on September 10th, [redacted] on July 14th, [redacted]. Unfortunately, I accidentally deleted the email confirmation that was sent to [redacted] Since I made the purchase as a guest, it does not appear in my order history. The payment was made on July 14, and it reflects on my debit card statement. However, I can't find the order in my account history under my usual login email [redacted], which I used when I was at work. Due to being furloughed, I can no longer access that email. The only piece of information I have is the phone number listed on my debit card statement. I need assistance in accessing the tickets before the event, so I would appreciate it if a new link could be sent for me to print the tickets. Thank you.

I attempted to buy a Rolling Stone ticket for the 11/2 show in Dallas, Texas. Though I have an account and provided all my details, the system did not accept my Discover card, which has been on file for years. I then tried using my Visa card, but it also wasn't accepted. The website insists on an American Express card, which I don't have. I've already booked my airfare and hotel from California, and now the seat I wanted is no longer available. I shouldn't have to get an American Express card just to buy a ticket. If my Discover card isn't accepted, please remove it from my account. I'd appreciate help in purchasing a ticket without having to resort to resale platforms. This is disappointing as a loyal Ticketmaster customer. Thank you for your assistance. Best regards, Miss O. Eastburn

Hello, I am uncertain about the delivery method for my tickets, whether they will be digital or sent via mail in paper form. Ticket Master has not provided any updates or notifications, and their communication has been lacking. Contacting Ticket Master has been extremely difficult. The River Dance show/event is scheduled for Wednesday, September 1, [redacted], at the Alexandra Theatre in Birmingham, UK. I have not received any paper or digital tickets, and I am unsure about the expected ticket delivery. These tickets are part of a wedding gift. Thank you. Best regards, LM

Hello, I would like assistance regarding tickets purchased in [redacted] to see Genesis in Newcastle in November. Due to a rescheduling to Sept/Oct, I am unable to locate the booking in my email (possible email may have gone to spam and been cleared out). I have a credit card charge from Ticketmaster London on 05 Mar [redacted] for £[redacted].15 with transaction number [redacted]1. The booking is under the name Fairnington with potential email addresses: [redacted], [redacted], [redacted] The postcode is NE716NY. I am seeking help to locate the booking for ticket retrieval. Thank you. Fiona F.

I have been attempting to contact Ticketmaster regarding my order without success. The only response I receive is a generic email. I am seeking a direct contact number for Ticketmaster to address my concerns. My card expired before the final payment was due, and despite multiple attempts, I could not update my payment details online or through phone calls. I would appreciate a working contact number to rectify this issue promptly, either to update my payment information and receive my tickets or to request a refund for the payments made through the deposit scheme. Unfortunately, both the customer service and provided contact numbers have been unresponsive. Thank you, A.

I require help, please. I purchased a Ticketmaster e-gift card on August 18, [redacted], for $[redacted]. The recipient accidentally deleted the text containing the e-gift card, thinking it was a scam. The order number is [redacted], and it was sent to cell number [redacted]. I might have made the purchase as a guest instead of logging into my account ([redacted]). How do I have the e-gift card resent? I attempted to reach out to Ticketmaster using their "contact us" messaging, but encountered errors both times. Unfortunately, there seems to be no phone support available. Please assist me in resolving this issue. Thank you for your assistance.

Hello, I've been trying to contact Ticketmaster regarding my tickets for the Brooklyn gig without any luck. Despite multiple messages through their website, I keep receiving generic emails that lead me to unhelpful pages. I'm looking to sell or get a refund for the 2 tickets I purchased for the show in Brooklyn. As European citizens affected by the travel restrictions, my sister and I are unable to attend the event. It's unfortunate since I was looking forward to flying in for the concert. The details of my Ticketmaster order are: #6-[redacted]/NY1. The tickets for the gig at Prospect Park were originally for September 2 but rescheduled to September 16. The tickets are in Sec GA5, with numbers #[redacted] and #[redacted]. I would greatly appreciate any assistance you could provide. Thank you very much in advance. Best regards, Ines S.

I need help getting in touch with Ticketmaster Customer Service. I was trying to buy tickets for an Atlanta Braves game using a Ticketmaster eGift Card, but it wasn't accepted. The Atlanta Braves Ticket Agent informed me that due to Ticketmaster's contract with the Braves, eGift cards might not work for baseball tickets, advising me to check with Ticketmaster directly. However, I've been unable to reach Ticketmaster despite emailing them twice and finding their phone support unavailable. Their site directs me to use the app, but it seems geared towards existing ticket orders rather than general inquiries. I'm seeking clarity on the compatibility of eGift cards for Braves tickets and need help resolving this matter with Customer Service.

I purchased tickets for the Eagles concert, which has been rescheduled to September 25, [redacted], due to Covid. I reside in Calgary, Alberta, Canada, where we are restricted from traveling to the US because of Covid. I have been unsuccessful in getting assistance with receiving a refund or credit for my tickets. Given the resurgence of the Delta variant, I find it irresponsible for the concert to proceed. While my hotel and plane tickets have been refunded, the concert has not offered the same. It's impossible for me to attend with the current border restrictions and safety protocols in place. My husband and I were excited about the concert, but the circumstances are beyond our control, with Covid being the deciding factor. A refund of $[redacted].70 US, paid on November 28, [redacted], or a credit to my account would be greatly appreciated. It's a significant amount, especially considering the current situation. Any assistance would be helpful. Thank you. Darlene, Order Number: [redacted]3.

I bought EAGES tickets on November 27, [redacted], as a special gift for our wedding anniversary and birthdays. Unfortunately, due to COVID-19, the concert got rescheduled twice. We live in Calgary, Alberta, and with travel restrictions and closed borders, we can't attend. Our flights and hotel bookings have been refunded, and now we are requesting a refund or account credit for the $[redacted].70 spent on the tickets. We believe our request is fair given the circumstances.

I purchased tickets through Viagogo and received confirmation for two tickets in my Ticketmaster app. However, the tickets show as "SENT BY MAIL," which is confusing because we thought it would be delivered via email. Unfortunately, we cannot receive mail at our Perth address as we are 500km away and won't return before the event on Sunday, 05/09/21. The order number is [redacted]92. I need urgent help with this. You can reach me at [redacted] [redacted] [redacted] or [redacted] Thanks, Damian Buswell.

Hello, Our son purchased 2 concert tickets for the Genesis show in Manchester on Saturday, September 25th. Initially, everything went smoothly as my husband downloaded the app to access the tickets. Unfortunately, our son used his now closed gmail account for the booking which we no longer have access to. Today, when my husband tried to view the tickets through the app, they were nowhere to be found. This has left us anxious as we have no physical tickets to present at the event, only the credit card statement as proof of purchase (£[redacted].20). We urgently seek your assistance as we are in a state of distress. Could you please transfer the tickets from our son's original email address ([redacted]) to mine ([redacted])? I'm now using this email address with Ticketmaster. I wanted to provide additional reference numbers, but unfortunately, we do not have them on hand. Perhaps the booking date, which was March 2, [redacted], according to our credit card statement, can help. Thank you for your prompt assistance. Best regards, Helene Schaefer

I recently purchased a Ticketmaster gift card with expedited 3-day delivery. Despite receiving an order completion email with a tracking number (49-[redacted]/NTL), the tracking information has shown as PENDING for several days now, surpassing the promised delivery time. I am concerned about the delay and lack of communication regarding the shipment of my gift card. I am requesting immediate clarification on the estimated time of arrival for my order and a reimbursement for the additional shipping fee due to the delayed delivery. I have attempted to contact Ticketmaster through emails and calls, with no success. This poor customer service experience has left me frustrated and disappointed. I expect a prompt response about the status of my order and a resolution regarding the shipping refund.

Hello, I hope all is well. I'm facing an issue with my sister's wireless festival tickets. We initially purchased them for the [redacted] event but due to covid, it got canceled and rescheduled for [redacted]. During the pandemic, she followed the instructions to request a refund, but we ultimately decided to keep the tickets for this year. However, we haven't received any confirmation or information on how to obtain the tickets for the upcoming festival. Despite multiple attempts to contact wireless and Ticketmaster for months, we haven't received any responses. With a significant amount spent on the tickets and additional costs for traveling from Scotland to London, we are concerned about not receiving the tickets. I hope for a resolution as we eagerly look forward to attending the festival. Thank you.

Ticket Reference 10-[redacted]/UK4 - URGENT I am concerned as I was expecting to receive these tickets, but Royal Mail attempted delivery to a similar address, resulting in the tickets being declined. Despite my efforts to rectify the situation with Royal Mail, they confirmed that the postman mistakenly tried delivering it to a wrong address, leading to the tickets being returned to the sender. As I am scheduled to leave Leicestershire on the 9th, it is crucial that I receive the tickets promptly. I would appreciate it if you could urgently reissue the tickets and send them to me at: Lauryn Mtshali 15 Knights Close Stoney Stanton Leicestershire LE9 4BP

I am seeking assistance since I have been struggling to resolve this issue on my own with only receiving automated responses. Attached are three emails concerning the Masters of Illusion show refund process. Despite following the refund instructions given on July 25, I have yet to receive the refund. I kindly request for this matter to be escalated to a supervisor for prompt resolution. Your help in finalizing this issue is greatly appreciated. Thank you.

Hello, I have been trying to reach out to you several times for assistance with my tickets. Initially, I created a Ticketmaster account with the email [redacted], but later realized this was incorrect. So, I created a new account with [redacted] Despite receiving one email this morning allowing me to access my account, I encountered issues with resetting my password and finding my tickets. I urgently need help as Parklife is approaching, and I am unable to get a response. I would appreciate it if my tickets could be transferred to my [redacted] Ticketmaster account or if I could get assistance resetting my password. I have made multiple attempts to contact support with no success. I have attached proof of purchase, a bank statement, and an email stating the tickets were in my account when they were not. Please respond promptly. Your assistance is greatly valued. Thank you, Amy.