Purchased tickets for Westlife at Wembley for Sat **nd August **** which was cancelled...

GetHuman5881432's customer service issue with Ticketmaster from March 2021

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Before contacting them, items GetHuman5881432 may need:
Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman5881432's own words
Purchased tickets for Westlife at Wembley for Sat **nd August **** which was cancelled*My Order Confirmation was - ** - ******UK**As the show was cancelled due to Covid will I still have the same tickets supplied to me for this years event taking place at Wembley on the **nd August ****.*When the original show was cancelled in **** we were told that we would be issued the same tickets when the show was being presented next time.*I have heard nothing and would like my situation clarified please

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Ticketmaster

Customer service issue
Reported by GetHuman5881432
Mar 24th, 2021 - a month ago
Not resolved
Seen by 4 customers so far
Similar issue to 2003 others
0 customers following this

Timeline

GetHuman5881432 started working on this issue
Mar 24th 8:11am
GetHuman5881432 confirmed the issue is fixed. Hooray!
Mar 26th 12:22pm
GetHuman5881432 indicated the issue is not fixed yet.
Mar 26th 12:22pm