I purchased tickets to a concert thru ticketmaster. With covid delays it has been over...

GetHuman-deandisa's customer service issue with Ticketmaster from March 2021

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Before contacting them, items GetHuman-deandisa may need:
Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman-deandisa's own words
I purchased tickets to a concert thru ticketmaster. With covid delays it has been over a year. My email associated with my ticketmaster account was lost during a cyber attack for the people I worked for. There is no option for email support as it relates to changing your email on a ticketmaster account. I have the date I purchased the tickets through my visa account, *******, but can not start a conversation since the email account does not technically exist. *I entered the email and last password. It tries to make me change the password to the ticketmaster account, whiich then sends an email to the account I no longer can access. *What Can I do?*Dean

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Ticketmaster

Customer service issue
Reported by GetHuman-deandisa
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1987 others
0 customers following this

Timeline

GetHuman-deandisa started working on this issue
Mar 22nd 8:11pm

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