In early September of this year we purchased tickets to the Washington Capitals game fo...

GetHuman3683514's customer service issue with Ticketmaster from October 2019

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Before contacting them, items GetHuman3683514 may need:
Order number, Name on ticket, Phone number on the booking, Email address on the booking, Payout method (If card or bank account, and please include the last 4 digits)
The issue in GetHuman3683514's own words
In early September of this year we purchased tickets to the Washington Capitals game for February. We used a credit card that we only used for those tickets. Just yesterday September ** I was sent a message to my Capital One account that I was charged for purchasing tickets to the St. Louis Blues capitals game. I did not purchase those tickets using that credit card that we used in early September. I contacted my credit card company and they put a freeze on my credit card but I wonder if you have some sort of a breach in security since it was Ticketmaster both times capital tickets both times and the same credit card that I never used until I used it legitimately in early September. So the Penguins tickets in early September that I purchased are the ones I wanted to purchase. The other tickets ordered on September ** for the capital St. Louis Blues game we’re not ordered by me and I asked my credit card to stop change for them. Please check into this matter to make sure it is not a breach of security At your end.

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Ticketmaster

Customer service issue
Reported by GetHuman3683514
Oct 1st, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 11405 others
0 customers following this

Timeline

GetHuman3683514 started working on this issue
Oct 1st, 2019 3:45pm