Ticketmaster Customer Service Issues

Ticketmaster confirmed a technical issue with my 20th Wedding Anniversary Gift order totaling $1,[redacted].19. Due to the error, I did not get my 2 reserved barstool seats or the full VIP experience I paid for, only entering the venue. Following a call with management, they agreed that the mistake on such a significant occasion warranted a refund and an upgrade on my tickets. They proposed replacing my tickets with 2 Ultimate FULL VIP tickets or providing a Gift Card equal to the $1,[redacted].19 charge, allowing me to purchase the upgraded tickets. I reached out to [redacted], and they acknowledged my email, mentioning they would resolve the issue shortly. With the concert tour coming to a close in faraway cities, I am eager for a resolution. Thank you in advance for your help.

I recently encountered someone impersonating Jonathan Davis and unfortunately fell for the scam for a whole day. I am concerned that they may have my ticket details as they requested a picture of it to give me a surprise. I sent a picture of the ticket but not the barcode. I want to ensure my safety. I realized this morning that they accessed a kiosk, and I am unsure what they printed. He also hacked into my Google Hangouts account. Now, I have his contact information. He has already suspended his Twitter account after I threatened to report him. I shared a picture of the ticket, and later discovered he was at a kiosk. I am uncertain about his access to my Google Hangouts account.

I am a huge fan of Lizzo and was excited to see the announcement for her November concert at the Olympia. Unfortunately, my attempts to purchase tickets have been frustrating. I received a presale code from Spotify, but it didn't work when I tried to use it right away. When tickets were released this morning at 10 am, I was ready, but there were no tickets available. Shortly after, tickets were being resold at a much higher price in the fan resale section, which seemed unfair. Ticketmaster's pricing tactics seem manipulative, leaving true fans struggling to afford tickets. This isn't the first time I've been let down by Ticketmaster. I am disappointed with their practices and support the Anti Ticket Touting Bill [redacted]. I hope that Ticketmaster can address these issues and provide tickets at the advertised price.

I am a big fan of Lizzo and was excited to see the announcement for her November concert at the Olympia. Securing tickets has been a challenging experience for me. I received a presale code from Spotify which did not result in tickets, despite my immediate attempts. Today, when tickets went on sale at 10 am, I was unable to purchase any despite being prepared right on time. Shortly after, tickets appeared in the "fan resale" section at a significantly inflated price, making me question if this is truly for fans. Ticketmaster's manipulation of ticket availability and prices is disappointing, leaving genuine fans struggling to attend without paying excessive amounts. This is not the first time I have been let down by Ticketmaster’s practices. I hope that legislation will address these issues, such as the Anti Ticket Touting Bill [redacted]. I am disheartened by this situation and would like to see a resolution with tickets available at the advertised price of €39.50.

I purchased 4 tickets for "Harry Potter Part 1 and 2" on July 25 and 26 at 7:30. I received an email reminding me to pick up the tickets for the event. When I went to the box office, they told me it was too early and advised me to call Ticketmaster to add my name, Karyn Kornreich, as an alternate for ticket pickup. Although I received a reminder, I was informed that no tickets had been issued to me yet. The tickets were purchased under the name Joel Kornreich. Despite trying to call, I faced long waits and the calls were disconnected. I am concerned as my grandsons are looking forward to this event and I do not have a confirmation number. I was told the tickets had to be picked up at the box office. I would like to know if the tickets will be available for pickup at the box office at the scheduled time. If the order is lost, I would appreciate assistance in obtaining good seats for those two nights, as this is the only time my grandsons will be in town. Thank you.

I bought two tickets for the Fortnite World Cup for my grandson, who is undergoing cancer treatment, and myself. I can only attend with him on the first day. His father will accompany him on days 2 and 3. Is it possible to transfer both tickets and the interactive bracelets to his father? This is crucial for my grandson during his treatment, especially as he has a connection to one of the competitors, "BIZZLE." I also need to know about parking at Arthur Ashe Stadium or nearby. Your help is greatly appreciated. Thank you. - M.H. Email: [redacted] Phone: [redacted]

My son is traveling and I bought a ticket for this Friday with order number #51-[redacted]/UK3. He will not be back until Friday and mentioned that a ticket should have been sent here, but I have not received anything yet. Since he is currently in Cambodia, he can't contact you himself. I am concerned he will fly in and not be able to attend the concert. Can you please cancel the existing ticket and either re-issue an e-ticket or send another one to him? Any assistance you can provide would be greatly appreciated.

Subject: Non-Receipt of Mandolin Orange Tickets for September 6, [redacted] Hello, I am reaching out regarding my recent ticket purchase for the Mandolin Orange concert on September 6, [redacted], at 8 PM. I ordered 2 tickets for Section BAL-11, Row G, Seat 5-6 on June 12, [redacted]. Despite the confirmation email stating there was a delivery delay and advising to check the Event Details Page for updates, I have not received my tickets. I opted to have the tickets mailed to my address at [redacted] Lambert Hollow Lane, Granville, TN [redacted]. A charge of $81.64 was made to my credit card on June 14, [redacted]. Could you please provide an update on the status of my tickets for the Mandolin Orange concert in Nashville, TN? Thank you for your assistance. Regards, Sheila O.

I recently received an email from Global Citizen informing me that I won tickets to a concert on August 24th. The email provided instructions on how to redeem the prize, but when I followed the link to Ticketmaster, I couldn't find where to enter the code. I reached out via email through Ticketmaster but received no response. When I called customer service, I was told to contact Global Citizen, and the call was abruptly ended.

Hello, I signed up for the Yankees Season Ticket Presale but Ticketmaster is unable to match it with a valid season ticket account. Despite contacting customer service, they mentioned that Ticketmaster is not involved in season ticket holder accounts. However, when visiting yankees.com and navigating to licensees, it instructs to register for the [redacted] Yankees season ticket holder presale through Ticketmaster. I encounter an issue where Ticketmaster claims my account information is invalid. Could someone assist me? The deadline to register for the [redacted] Season Ticket Holder's presale is tomorrow, Friday, September 6 at 10 am Eastern. Unfortunately, I have surgery scheduled during that time, so I would appreciate a resolution tonight.

Hello, I am reaching out to discuss my recent purchase of Pitbull tickets at the L.A. County Fair. I am seeking a full refund for both tickets. Unfortunately, I was unable to use the seats as my wife was on crutches and decided not to attend the fair. I took my daughter instead to make sure the tickets didn't go to waste. However, upon arrival, we were informed that the seats were designated only for wheelchairs, scooters, or walkers. Despite explaining our situation, the staff was not accommodating. I spoke with a supervisor named Dianna at the box office but faced challenges with the refund process. Dianna mentioned that the Manager is named Matt. They can be contacted at the box office Wednesday through Sunday at [redacted]. My seats were WC1, Row A, Seat 8 & 10, and my order number is 46-[redacted] LA1. I paid $[redacted].20 for the pair. Thank you for addressing this promptly. Best regards, Scott W. [redacted] (C)

I purchased tickets through Stubhub, and they mentioned that you are responsible for transferring the tickets, but I haven't received any email confirmation about it yet. The tickets were allegedly found under my email, and I need them to be transferred to me or my cousin for The Who concert at Jones Beach in Long Island, New York. I provided the credit card details used for the purchase and my email, yet I haven't received any communication from your end. According to Stubhub, the tickets are in your possession under my email address. I hold the credit card used for the transaction, and I have two tickets for The Who concert on Sunday, September 15, at 7 o’clock. - P. Leva

I am writing to express my disappointment with my recent purchase of 2 tickets for the Peaky Blinders Festival. I was under the impression that the event would heavily focus on the Peaky Blinders program, rather than primarily being a music festival, which I found out upon arrival. The event started late and it was confusing as no one seemed to have information on what was happening. I was especially disappointed to learn that if I wanted access to Q&A sessions with main characters, I needed to upgrade to VIP, an option that was not made clear beforehand. I spoke with a staff member who acknowledged the confusion and directed me to seek a refund from Ticketmaster. My boyfriend and I spent more time traveling to the event than enjoying it, making the experience very disappointing. I have reached out to my credit card company to address this issue and hope to receive a full refund of £[redacted]. It is clear that the event lacked proper organization and communication, leading to a feeling of being misled and unsatisfied.

I have not yet received my ticket, but the charge has been processed on my card. Ticketmaster - Order Update Dear R.S., Thank you for your order for Eric Clapton tickets at T-Mobile Arena in Las Vegas. Your order is currently being processed, and you will receive your tickets before the event. Please keep this email for your records and note that the seat details will be on the ticket. To access your tickets when ready, set up a free Flash Seats account and download their App. Your purchase includes access to the FLS Flash Seats VIP Area/Club/Lounge. Even if your name does not match the ticket, you will still be allowed entry. If you have any questions, please reach out to Fan Support for assistance. Thank you, Ticketmaster

Hello! I have a few questions regarding the upcoming Garth Brooks show at Neyland Stadium on November 16. I reserved tickets via your automated phone service last Friday when they were released. I completed the payment and was given a confirmation number. However, upon checking the Ticketmaster app recently, I noticed that the countdown had restarted for ticket sales, indicating they will be available tomorrow. I am unsure if this is due to additional seating being added, so I am reaching out to ensure my ticket order was successfully processed. The event details are the same as when I made the purchase last week. Since I made the booking over the phone, the tickets are not showing in my account, and I did not receive an email confirmation. Could you please verify my confirmation number: 53-[redacted]/SCS? The order may be under my name, Elizabeth Robertson, or under Donna Garrett, who bought the tickets as a birthday gift for me. Thank you for your assistance.

I received an email last week informing me that my tickets would be shipped on the 16th of September and delivered by UPS on the 18th of September. Despite changing the delivery address to a UPS store for personal pick up, I haven't received an update on my tickets in 5 days. I tried contacting UPS, but they advised me to reach out to Tickets Now as there has been no activity on their end. The concert is in Chicago next week, and I am unable to book a hotel without the tickets in hand. The longer this issue persists, the more expensive the hotel prices become. I urgently need a resolution to this matter.

COMPLAINT I purchased two tickets for Cage The Elephant at the O2 Institute in Birmingham for their [redacted] tour which was unfortunately cancelled. Before today's presale, I received an email informing me that previous ticket holders would have early access. Despite preparing for 15 minutes, I found no tickets available when I entered the site. After refreshing the page, I was unable to access the presale at all, even after using the link from the email multiple times. It has been 7 hours since the presale started, and I am still unable to purchase tickets. Ticketmaster's handling of this situation has been disappointing, as they provided false hope to previous ticket holders and then prevented them from buying tickets, leaving many fans disappointed after the cancellation of the last tour.

In early September, we bought Washington Capitals game tickets for February using our dedicated credit card. However, on September 30, we received a notification from Capital One about a charge for St. Louis Blues Capitals game tickets, which we did not purchase with that card. We immediately contacted the credit card company, who froze the card. Given that both transactions involved Ticketmaster and the same credit card, which we used for the first time in early September, we are concerned about a possible security breach. We want to clarify that we only intended to buy the Penguins tickets in September. The St. Louis Blues game tickets purchased on September 30 were unauthorized, and we have taken steps to stop the charges. We appreciate your attention to this matter to investigate any security issues on your end.

I am trying to purchase tickets for the Billie Eilish concert in Newark, NJ at the Prudential Center. I signed up for the presale code and joined the queue when they went on sale at 10AM today. However, the site encountered technical difficulties and instructed me to return at 10:50AM. Upon my return, the message on the screen stated, "You can't join this queue because you're already in line. Please return to your original device or browser to complete your ticket purchase." I have closed out all my browsers and attempted to log in again, but I keep receiving the same message.

I recently bought 4 tickets online for the Jaguars vs Saints game on 10/13. I have not received any email confirmation and I'm unsure if the purchase went through. I am concerned about losing the 4 seats together. Could you please email or text me details? I may have difficulty returning to this site. I used a MasterCard ending in [redacted] for payment. Thank you for your attention to this matter. Email: [redacted] Cell: [redacted] Thank you, Juana Young