I purchased tickets to Mindfreak for tonight. The program appears to tell me I cannot...

GetHuman2949891's customer service issue with Ticketmaster from May 2019

Help with my Ticketmaster issue
The issue in GetHuman2949891's own words
I purchased tickets to Mindfreak for tonight. The program appears to tell me I cannot use my receipt for entry. I am a **-year-old woman and haven't a clue how to use the phone. Please advise how I can get into the theatre to see the show.
GetHuman2949891 did not yet indicate what Ticketmaster should do to make this right.
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Ticketmaster

Customer service issue
Reported by GetHuman2949891
May 19th, 2019 - 2 mons ago
I have an issue with Ticketmaster too
Fixed
Seen by 4 customers so far
Similar issue to 9126 others
0 customers following this
Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman2949891 started working on this issue
May 19th 5:46pm
GetHuman2949891 confirmed the issue is fixed. Hooray!
May 22nd 5:59pm