I ordered * NBA tickets from stubhub and received a confirmation that the order was mad...

GetHuman2875081's Ticket Download Trouble issue with Ticketmaster from May 2019

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The issue in GetHuman2875081's own words
I ordered * NBA tickets from stubhub and received a confirmation that the order was made.*Payment via credit card was successful as I checked my credit card.*I received an email from stub hub to accept the tickets via Ticketmaster.*Using the accept button I was linked to Ticketmaster.*I logged into my ticket master account and had an invalid error message.*I reset password on my ticket master account (using the same email account that was used in stubhub order). Tried this twice and received error messages.*I can successfully log in to my Ticketmaster account independently on my mobile phone and on a different device. But when I try to “accept” the tickets from the stub hub email and log into my Ticketmaster account, I get an error message saying “ your credentials are invalid”.*The NBA game is tomorrow so I need the tickets ASAP.

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Ticketmaster

Ticket Download Trouble issue
Reported by GetHuman2875081
May 6th, 2019 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 8795 others
0 customers following this
Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)

Timeline

GetHuman2875081 started working on this issue
May 6th, 2019 8:19pm
GetHuman2875081 confirmed the issue is fixed. Hooray!
May 7th, 2019 1:59am

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