I bought tickets for the **** DPA-WDC AL European Championships * Empress Ballroom Wint...

GetHuman2820718's customer service issue with Ticketmaster from April 2019

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The issue in GetHuman2820718's own words
I bought tickets for the **** DPA-WDC AL European Championships * Empress Ballroom Winter Gardens Blackpool for Saturday **th April. I did this over the over the phone with one of your staff (recorded conversation). - ref* ********UK* I clearly stated that I required entry tickets and enquired the price for the cheapest tickets. I was informed by your staff member that the cheapest tickets were £**.** **.** service charge * *.** for sending them to me. I bought two tickets, total cost £**.**. The tickets had not arrive two days before the event. I arranged with you to pick the tickets up at the box office in Blackpool. On the day (**th April) I picked up the tickets only to be told that the tickets that I had bought were not entry tickets but seat tickets only. To get entry into the event I had to buy entry tickets to the cost of £**.** per person * £**.**. I have clearly been sold the wrong tickets by you. I did not want to buy seat tickets I had clearly asked for entry tickets.*I am expecting you to refund me the £**.** that I have paid you for the seat tickets. I hope this matter can be resolved ASAP.*With thanks *Elisabeth Bage*mob ***********

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Ticketmaster

Customer service issue
Reported by GetHuman2820718
Apr 27th, 2019 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 8581 others
0 customers following this
Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)

Timeline

GetHuman2820718 started working on this issue
Apr 27th, 2019 3:33pm
GetHuman2820718 indicated the issue is not fixed yet.
May 1st, 2019 3:24pm
GetHuman2820718 indicated the issue is not fixed yet.
May 1st, 2019 3:26pm