YG is the one not coming to his show, not me!

GetHuman-heidigku's customer service issue with Ticketmaster from March 2019

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The issue in GetHuman-heidigku's own words
Exchange tickets for another show because this one doesn't look like it is happening. ... I was given tickets to the YG Atlanta concert at they Tabernacle in Atlanta for February **th for my birthday in December. YG postponed the concert due to scheduling conflicts according to the Tabernacle's website. I've checked and checked again and haven't seen his concert rescheduled. Can I change these tickets to some other event costing the same or more and I can pay the difference? If you need pictures of them or information off of the tickets please let me know if I'm number is *** ***-**** and my name is Heidi
This show has been postponed by the artist indefinitely and there is nothing I can do about it. The money spent for my gift is being wasted
I want to be able to choose tickets for another upcoming show in exchange for these tickets.
All I need is an exchange for new tickets. I expected Ticketmaster to answer the phone or that there would be a way to contact someone
I tried calling the venue the Tabernacle and I've tried to call Ticketmaster but I can't get anyone on the phone
I have an issue with Ticketmaster too
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Ticketmaster

Tickets to YG Atlanta
Customer service issue
Reported by GetHuman-heidigku
Mar 30th, 2019 - 6 mons ago
I have an issue with Ticketmaster too
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Similar issue to 7668 others
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
Timeline
GetHuman-heidigku started working on this issue
Mar 30th 6:28pm
GetHuman-heidigku indicated the issue is not fixed yet.
Mar 31st 3:02am
GetHuman-heidigku indicated the issue is not fixed yet.
Apr 1st 2:38am
GetHuman-heidigku indicated the issue is not fixed yet.
Apr 1st 2:45am
GetHuman-heidigku indicated the issue is not fixed yet.
Apr 1st 2:58am