I bought Book of Morman tickets through Ticketmaster for a July **, **** performance at the Fox theater in Atlanta. My husband was admitted to ICU at St Joseph’s hospital in Atlanta July **, **** so we couldn’t use the tickets. Ticketmaster was immediately contacted to ask for a voucher or refund. Customer service at Ticketmaster said they don’t offer either of those options. Once my husband recovered, in January **** I began pursuing trying to recover the $**** I spent on these wasted tickets. To no avail. Now I am being told by Ticketmaster that no such tickets ever existed with Ticketmaster, that I must have bought them through a third party. That is not true. I have copies of the tickets and Ticketmaster is written all over them. My Visa bill indicates the money went to Ticketmaster. I’m wondering if Ticketmaster sold me fake tickets. I am a retired teacher and I’m not giving up on getting some type of reimbursement from Ticketmaster. $*** is a huge amount of money to me, close to half of my retirement. Ticketmaster has got to have better customer service than to just say, “No, we don’t care if your husband almost died. Your money is more important to us”. I appreciate a response. If I need to go higher up Ticketmaster’s chain of command, please tell me who to contact and that person’s contact information. Thank you. Robinette Barclay
GetHuman2642061 did not yet indicate what Ticketmaster should do to make this right.
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