I bought Book of Morman tickets through Ticketmaster for a July **, **** performance at...

GetHuman2642061's customer service issue with Ticketmaster from March 2019

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The issue in GetHuman2642061's own words
I bought Book of Morman tickets through Ticketmaster for a July **, **** performance at the Fox theater in Atlanta. My husband was admitted to ICU at St Joseph’s hospital in Atlanta July **, **** so we couldn’t use the tickets. Ticketmaster was immediately contacted to ask for a voucher or refund. Customer service at Ticketmaster said they don’t offer either of those options. Once my husband recovered, in January **** I began pursuing trying to recover the $**** I spent on these wasted tickets. To no avail. Now I am being told by Ticketmaster that no such tickets ever existed with Ticketmaster, that I must have bought them through a third party. That is not true. I have copies of the tickets and Ticketmaster is written all over them. My Visa bill indicates the money went to Ticketmaster. I’m wondering if Ticketmaster sold me fake tickets. I am a retired teacher and I’m not giving up on getting some type of reimbursement from Ticketmaster. $*** is a huge amount of money to me, close to half of my retirement. Ticketmaster has got to have better customer service than to just say, “No, we don’t care if your husband almost died. Your money is more important to us”. I appreciate a response. If I need to go higher up Ticketmaster’s chain of command, please tell me who to contact and that person’s contact information. Thank you. Robinette Barclay
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Customer service issue
Reported by GetHuman2642061
Mar 30th, 2019 - 7 mons ago
I have an issue with Ticketmaster too
Seen by 6 customers so far
Similar issue to 7666 others
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Items needed
Order number
Name on ticket
Phone number on the booking
Email address on the booking
Payout method (If card or bank account
please include the last 4 digits)
GetHuman2642061 started working on this issue
Mar 30th 5:51pm
GetHuman2642061 indicated the issue is not fixed yet.
Mar 31st 6:46pm
GetHuman2642061 indicated the issue is not fixed yet.
Apr 2nd 7:18pm